All Systems Operational

GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
Argentina ID1 (0553) Operational
UAE ID1 (0554) Operational
France Consumer (0568) Operational
France Residential (0569) Operational
France Utility 2 (0570) Operational
France Residential 2 (0571) Operational
France Residential 3 (0572) Operational
France Utility (0573) Operational
Greece Credit (0579) Operational
Greece Commercial (0580) Operational
India Aadhar card (0581) Operational
Italy Consumer (0587) Operational
Italy Credit Bureau (0588) Operational
Italy Residential (0589) Operational
Spain Consumer (0595) Operational
Spain National ID (0596) Operational
Spain Utility (0597) Operational
Spain Phone (0598) Operational
Spain Residential (0599) Operational
Thailand National ID (0602) Operational
US Identity SSN push (0609) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
Loqate docs site (docs.loqate.com) ? Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
greenID API Operational
greenID Web Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Operational
Captain API Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Supplier Maintenance Notification for Cloudcheck Aug 16, 2025 06:00-13:00 BST

Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Posted on Aug 11, 2025 - 08:00 BST

Notification of Planned Supplier Maintenance - greenID DVS Centrelink Aug 16, 2025 15:00-21:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Production
Document/s Affected
Centrelink

Start Date and Time
17 August 2025 — 12:00AM AEST

End Date and Time
17 August 2025 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 04:04 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS Centrelink Aug 16, 2025 15:00-21:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Production
Document/s Affected
Centrelink

Start Date and Time
17 August 2025 — 12:00AM AEST

End Date and Time
17 August 2025 — 6:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 04:04 BST

Notification of Planned Supplier Maintenance - ID3global / Germany Consumer (0201), Germany Postal (0202), Germany Landline (0203), Germany Mobile (0204) Aug 16, 2025 23:00 - Aug 17, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.

Posted on Jul 23, 2025 - 11:33 BST

Notification of Planned Supplier Maintenance - Cloudcheck - Australia - TAS Birth, Marriage and Change of Name Certificates Aug 20, 2025 08:00-09:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS Birth, Marriage and Change of Name Certificates

Start Date and Time
20 August 2025 — 5:00PM AEST
End Date and Time
20 August 2025 — 6:00PM AEST

Posted on Aug 06, 2025 - 05:40 BST

Notification of Planned Supplier Maintenance - greenID - DVS - TAS Birth, Marriage and Change of Name Certificates Aug 20, 2025 08:00-09:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS Birth, Marriage and Change of Name Certificates

Start Date and Time
20 August 2025 — 5:00PM AEST
End Date and Time
20 August 2025 — 6:00PM AEST

Posted on Aug 06, 2025 - 05:41 BST

Loqate Maintenance / Multiple Services – US Region Aug 21, 2025 09:00-10:00 BST

Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers will likely experience an increase in latency for approximately 30 minutes during the stated window. This maintenance is vital to ensure the stability and reliability of Loqate services. No action is needed from customers.
Posted on Aug 15, 2025 - 14:52 BST

Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate * Certificate of Registration by Descent Aug 24, 2025 00:00-08:00 BST

Document/s Affected
Citizenship Certificate * Certificate of Registration by Descent

Start Date and Time
24 August 2025 — 9:00AM AEST

End Date and Time
24 August 2025 — 5:00PM AEST

Users may experience intermittent disruption during that window.

Posted on Aug 14, 2025 - 07:41 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS - Immigration Documents Aug 24, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
25 August 2025 — 5:00AM AEST

End Date and Time
25 August 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 01:37 BST

Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents Aug 24, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
25 August 2025 — 5:00AM AEST

End Date and Time
25 August 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 01:37 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS - Australian Immigration Documents Aug 25, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
26 August 2025 — 5:00AM AEST

End Date and Time
26 August 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 04:11 BST

Notification of Planned Supplier Maintenance - greenID DVS - Immigration Documents Aug 25, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
26 August 2025 — 5:00AM AEST

End Date and Time
26 August 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 01:47 BST

Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (0308) and International Adverse Media (332) Aug 26, 2025 17:00-20:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 12, 2025 - 20:05 BST

Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (0308) and International Adverse Media (332) Aug 27, 2025 09:00-12:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.

Posted on Aug 14, 2025 - 20:13 BST

Notification of Planned Third Party Supplier Maintenance - greenID - Super and Payroll Aug 29, 2025 10:00 - Aug 31, 2025 15:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Super and Payroll - Superannuation data source & Payroll data source
Outage Schedule
Start: Friday, 29 August at 7:00 PM (AEST)
End: Sunday, 31 August at 11:59 PM (AEST)

Impact
During this maintenance window, Super and Payroll data sources will be unavailable. We recommend planning ahead to minimise any disruption to your operations.

Posted on Jul 14, 2025 - 05:00 BST

Notification of Planned Supplier Maintenance - Cloudcheck Super and Payroll Aug 29, 2025 11:00 - Aug 30, 2025 15:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Aug 05, 2025 - 04:07 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Super and Payroll - Superannuation data source & Payroll data source
Outage Schedule
Start: Friday, 29 August at 7:00 PM (AEST)
End: Sunday, 31 August at 11:59 PM (AEST)

Impact
During this maintenance window, Super and Payroll data sources will be unavailable. We recommend planning ahead to minimise any disruption to your operations.

Aug 05, 2025 - 03:56 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Sep 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:48 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Sep 7, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:51 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:03 GMT

Loqate Maintenance / Utilities Register - Gas and Electricity Oct 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:49 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Nov 1, 2025 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:58 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT

Loqate Maintenance / Utilities Register - Gas and Electricity Dec 1, 2025 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 15:59 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Jan 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 16:00 BST

Loqate Maintenance / Utilities Register - Gas and Electricity Feb 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 22, 2025 - 16:01 BST
Aug 15, 2025
Completed - The scheduled maintenance has been completed.
Aug 15, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 15, 09:00 BST
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

The incident duration was between 15/08/2025 08:23 - 15/08/2025 08:58 BST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Aug 15, 09:41 BST
Resolved - Our team has been made aware that for the below duration some customers have received multiple email alerts when receiving a "no match" response from the illion Australian Credit Header. The team has rectified this issue and apologises for any inconvenience caused.

The incident duration was between 10:36 AM 14/08/2025 – 3:00 PM 15/08/2025 AEST

Aug 15, 06:07 BST
Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.

Aug 14, 14:58 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:00 BST
Scheduled - Dear Customer,

This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Any questions, please contact GBG Customer Support.

Jul 25, 15:23 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Electoral Commission

Start Date and Time
14 August 2025 — 2:00PM AEST

End Date and Time
14 August 2025 — 6:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 12, 01:11 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australian Electoral Roll (AEC)

Start Date and Time
14 August 2025 — 2:00PM AEST

End Date and Time
14 August 2025 — 6:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 11, 04:28 BST
Aug 13, 2025
Completed - The scheduled maintenance has been completed.
Aug 13, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 19:30 BST
Update - Please be advised we have rescheduled this maintenance activity to next week as the Trust service will need to be taken down during this window. We apologise in advance for any inconvenience caused.

If you have any questions, please contact GBG Customer Support.

Aug 6, 11:42 BST
Scheduled - Dear Customer,

Please be aware that we are undertaking maintenance activities during the stated date and time. We are anticipating a degradation to the service for a short period during this window.

We apologise in advance for any inconvenience caused.

If you have any questions, please contact GBG Customer Support.

Aug 6, 11:04 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 09:45 – 11:05 BST 13/08/25

To customers that have been affected by this issue, we would again like to apologise.

Aug 13, 11:10 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 13, 10:29 BST
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption or latency whilst this takes place. No action is needed from customers.
Aug 12, 17:17 BST
Completed - The scheduled maintenance has been completed.
Aug 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 13, 09:00 BST
Resolved - Our team identified and resolved an service disruption impacting the greenID Test Environment admin panel and API. Thank you for your patience whilst we restored service.

The incident duration was between 14:36 and 14:58 13/08/2025

Aug 13, 06:46 BST
Aug 12, 2025
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. This issue will have impacted Capture requests for customers in the US region.

The incident duration was between 12/08/2025 15:10 - 12/08/2025 15:15

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Aug 12, 15:58 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australia - WA Birth, Marriage and Change of Name Certificates

Start Date and Time
12 August 2025 — 10:00PM AEST

End Date and Time
12 August 2025 — 11:59PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 8, 00:26 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA Birth, Marriage and Change of Name Certificates

Start Date and Time
12 August 2025 — 10:00PM AEST

End Date and Time
12 August 2025 — 11:59PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 8, 00:23 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 11:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
VIC Birth, Marriage and Change of Name Certificates

Start Date and Time
12 August 2025 — 3:00PM AEST

End Date and Time
12 August 2025 — 8:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 8, 07:32 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Australia - VIC Birth, Marriage and Change of Name Certificates

Start Date and Time
12 August 2025 — 3:00PM AEST

End Date and Time
12 August 2025 — 8:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 8, 07:34 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 12, 09:00 BST
Aug 11, 2025
Completed - The scheduled maintenance has been completed.
Aug 11, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 11, 06:00 BST
Completed - The scheduled maintenance has been completed.
Aug 11, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 10, 18:00 BST
Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 21:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 31, 10:04 BST
Completed - The scheduled maintenance has been completed.
Aug 10, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 6, 13:53 BST
Completed - The scheduled maintenance has been completed.
Aug 10, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 10, 08:00 BST
Completed - The scheduled maintenance has been completed.
Aug 10, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Affected Services
ACI Red Shield Device ID

Start Date/Time
August 9, 2025 11:00 PM Central Daylight Time

End Date/Time
August 10, 2025 05:00 AM Central Daylight Time

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 25, 00:29 BST
Completed - The scheduled maintenance has been completed.
Aug 10, 10:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out.

Start time: 7:00 PM AEST, Sunday 10th August
End time: 7:05 PM AEST, Sunday 10th August

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 7, 07:58 BST
Aug 9, 2025
Completed - The scheduled maintenance has been completed.
Aug 9, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Aug 4, 08:00 BST
Completed - The scheduled maintenance has been completed.
Aug 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 9, 09:00 BST
Aug 8, 2025
Completed - The scheduled maintenance has been completed.
Aug 8, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 20:00 BST
Scheduled - This notification is to inform you of maintenance activities taking place during the stated date and time.

We anticipate no downtime of the live service during this maintenance window.

Aug 8, 10:12 BST
Completed - The scheduled maintenance has been completed.
Aug 8, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 8, 09:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 05:17 – 07:40 BST DATE 08/08/2025

Aug 8, 08:23 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 8, 07:25 BST
Aug 7, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident was resolved as of 11:27 BST - DATE 07/08/25

Aug 7, 12:09 BST
Update - We are continuing to investigate this issue.
Aug 7, 09:32 BST
Update - We are continuing to investigate this issue.
Aug 6, 16:28 BST
Investigating - An issue with certificates has been identified with the Credit Linked Addresses Plus service in the Investigate API and all requests are currently failing.
This affects the Investigate API service only and the Investigate UI service is working as expected.

Aug 6, 16:27 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 7, 09:00 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

The incident duration was between 06/08/2025 18:00 BST – 06/08/2025 18:30 BST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Aug 7, 09:54 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 6, 09:44 BST
Aug 6, 2025
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service.

The incident duration was between 06/08/2025 15:30 BST – 06/08/2025 16:20 BST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Aug 6, 17:46 BST
Postmortem - Read details
Aug 6, 10:37 BST
Resolved - Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The impact of this issue was localised only to US regions.

The incident duration was between 06/08/2025 03:35 BST – 06/08/2025 04:58 BST

To customers that have been affected by this issue, we would like to apologise and If you need to speak to us regarding this notification, please contact Customer Support via loqatesupport@gbgplc.com

Aug 6, 09:09 BST
Resolved - This incident has been resolved. We apologize for the inconvenience caused and will conduct a thorough investigation to prevent similar issues from occurring in the future.
Aug 6, 02:40 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 02:32 BST
Update - We are continuing to investigate this issue.
Aug 6, 01:52 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We have been made aware of intermittent errors while using the greenID Admin Panel. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 6, 01:39 BST
Aug 5, 2025
Completed - The scheduled maintenance has been completed.
Aug 5, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 11:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Aug 5, 10:34 BST
Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 5, 09:00 BST
Aug 4, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:02-12:20 Approx BST 04/08/2025

Aug 4, 12:59 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Aug 4, 11:28 BST
Completed - The scheduled maintenance has been completed.
Aug 4, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 4, 06:00 BST
Completed - The scheduled maintenance has been completed.
Aug 4, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 3, 18:00 BST
Aug 3, 2025
Completed - The scheduled maintenance has been completed.
Aug 3, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential database maintenance during this time, which will affect GBG Product: Loqate ANZ (Harmony RightAddress), customers may experience up to 15 minutes downtime during this time. No action needed from customers.
Jul 21, 06:52 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Aug 3, 08:00 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 31, 18:40 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:30 BST
Scheduled - Please be advised that the NZ DIA data sources will undergo scheduled maintenance.

Day / Date / Time: Sunday 3rd August 2025 - From: 7:30am to 5:00pm (NZST)

The NZ DIA (NZ Passport / Birth and Citizenship Documents) checks in greenID will be unavailable during this time.

Apologies for any inconvenience this may cause.

Jul 16, 06:07 BST
Completed - The scheduled maintenance has been completed.
Aug 3, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 00:30 BST
Scheduled - Please be advised that the NZ DIA data sources will undergo scheduled maintenance.

Day / Date / Time: Sunday 3rd August 2025 - From: 7:30am to 5:00pm (NZST)

The NZ DIA (NZ Passport / Birth and Citizenship Documents) checks in CloudCheck will be unavailable during this time.

Apologies for any inconvenience this may cause.

Jul 16, 06:07 BST
Aug 2, 2025
Completed - The scheduled maintenance has been completed.
Aug 2, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport (DVS)

Start Date and Time
Sunday 3 August 2025 — 6:00AM AEST

End Date and Time
Sunday 3 August 2025 — 8:00AM AEST

Jul 28, 05:58 BST
Completed - The scheduled maintenance has been completed.
Aug 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport (DVS)

Start Date and Time
Sunday 3 August 2025 — 6:00AM AEST

End Date and Time
Sunday 3 August 2025 — 8:00AM AEST

Jul 28, 05:59 BST
Completed - The scheduled maintenance has been completed.
Aug 2, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Jul 28, 08:00 BST
Completed - The scheduled maintenance has been completed.
Aug 2, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: ASIC Personal Name Search

Impact Start Time: Saturday 2nd August 2025, 08:00 AEST

Impact End Time: Saturday 2nd August 2025, 20:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jul 30, 00:08 BST
Completed - The scheduled maintenance has been completed.
Aug 2, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 2, 09:00 BST
Aug 1, 2025
Completed - The scheduled maintenance has been completed.
Aug 1, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Aug 1, 09:00 BST
Completed - The scheduled maintenance has been completed.
Aug 1, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:00 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Feb 1, 09:09 GMT