Update - We are currently experiencing 'intermittent' service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 07, 2025 - 06:57 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 07, 2025 - 02:50 BST
Update - We are currently experiencing 'intermittent' service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 07, 2025 - 06:56 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 07, 2025 - 02:57 BST
Update - We are continuing to investigate this issue.
Oct 07, 2025 - 03:43 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Incident Start Date/Time: 04 October 2025 @ 00:00 Sydney Time

ConnectID is experiencing intermittent errors for NAB accounts.

Oct 07, 2025 - 03:43 BST
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 07, 2025 - 02:50 BST
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
Argentina ID1 (0553) Operational
UAE ID1 (0554) Operational
France Consumer (0568) Operational
France Residential (0569) Operational
France Utility 2 (0570) Operational
France Residential 2 (0571) Operational
France Residential 3 (0572) Operational
France Utility (0573) Operational
Greece Credit (0579) Operational
Greece Commercial (0580) Operational
India Aadhar card (0581) Operational
Italy Consumer (0587) Operational
Italy Credit Bureau (0588) Operational
Italy Residential (0589) Operational
Spain Consumer (0595) Operational
Spain National ID (0596) Operational
Spain Utility (0597) Operational
Spain Phone (0598) Operational
Spain Residential (0599) Operational
Thailand National ID (0602) Operational
US Identity SSN push (0609) Operational
International Sanctions (0539) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
Loqate docs site (docs.loqate.com) ? Operational
Capture Legacy Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Partial Outage
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Partial Outage
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
greenID API Operational
greenID Web Operational
Identity Monitoring (IDM) Operational
ConnectID Degraded Performance
GBG Cloudcheck Partial Outage
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Partial Outage
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Degraded Performance
Captain API Operational
Data Verification - Australia: Single match gov ID source Degraded Performance
Data Verification (Dual Match) - Australia:Dual match all sources (including govID) Degraded Performance
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
GBG ExpectID Operational
Portal Operational
API Operational
Reports Operational
ExpectID Number Verification Operational
ExpectID Barcode Scan Operational
ExpectID Scan Verify Operational
ExpectID Secure OTV Operational
ExpectID Business Operational
ExpectID Death Scrub Operational
ExpectID Email Operational
ExpectID Geotrace Operational
ExpectID International Operational
ExpectID IQ Operational
ExpectID Mobile Attributes Operational
ExpectID Age Verification Operational
ExpectID PA Operational
ExpectID Name to Phone Operational
ExpectID PA Global Operational
ExpectID Scan Onboard Operational
ExpectID Trust USA Operational
ExpectID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Loqate Maintenance Oct 7, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 14:51 BST

Loqate Maintenance Oct 8, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 15:03 BST

Loqate Maintenance Oct 9, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 15:04 BST

Loqate Maintenance Oct 10, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 16:33 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS Immigration Documents Oct 11, 2025 04:00-10:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
11 October 2025 — 2:00PM AEDT

End Date and Time
11 October 2025 — 8:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 05, 2025 - 23:31 BST

Notification of Planned Supplier Maintenance - greenID DVS Immigration Documents Oct 11, 2025 04:00-10:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
11 October 2025 — 2:00PM AEDT

End Date and Time
11 October 2025 — 8:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 05, 2025 - 23:31 BST

Notification of Planned Supplier Maintenance - GBG CloudCheck - NZTA Driver's Licence Oct 11, 2025 05:00-12:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Date: 11 October 2025

Start time: 17:00pm NZDT

End time: 23:59 pm NZDT

Outage window: Up to 1 hour during the maintenance period if a server reboot is required.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 07, 2025 - 00:10 BST

Supplier Maintenance Notification for Cloudcheck Oct 11, 2025 06:00-13:00 BST

Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Posted on Oct 06, 2025 - 08:00 BST

Notification of Planned Supplier Maintenance - greenID DVS NSW Birth, Marriage and Change of Name Certificates Oct 11, 2025 22:00 - Oct 12, 2025 06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
12 October 2025 — 8:00AM AEDT

End Date and Time
12 October 2025 — 4:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 05, 2025 - 23:26 BST

Notification of Planned Supplier Maintenance - Cloudcheck DVS NSW Birth, Marriage and Change of Name Certificates Oct 11, 2025 22:00 - Oct 12, 2025 06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
12 October 2025 — 8:00AM AEDT

End Date and Time
12 October 2025 — 4:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 05, 2025 - 23:25 BST

Notification of Planned Supplier Maintenance - CloudCheck DVS NSW Birth, Marriage and Change of Name Certificates Oct 13, 2025 07:00-09:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS BDM

Start Date and Time
13 October 2025 — 5:00PM AEDT

End Date and Time
13 October 2025 — 7:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 08, 2025 - 06:40 BST

Notification of Planned Supplier Maintenance - greenID DVS TAS Birth, Marriage and Change of Name Certificates Oct 13, 2025 07:00-09:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
TAS BDM

Start Date and Time
13 October 2025 — 5:00PM AEDT

End Date and Time
13 October 2025 — 7:00PM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Oct 08, 2025 - 06:37 BST

Loqate Maintenance Oct 13, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 19:38 BST

Loqate Maintenance Oct 14, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 19:39 BST

Loqate Maintenance Oct 15, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 19:40 BST

Loqate Maintenance Oct 16, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 19:41 BST

Loqate Maintenance Oct 17, 2025 08:00-09:00 BST

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 06, 2025 - 19:42 BST

Notification of Planned Supplier Maintenance - greenID - Third Party Supplier - illion data sources Oct 18, 2025 10:00-16:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier

Maintenance Window
Saturday 18th October 20:00 AEDT to Sunday 19th October 02:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 22, 2025 - 05:02 BST

Loqate Supplier Maintenance / Utilities Register - Gas and Electricity Nov 1, 2025 00:00-08:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2025 - 09:32 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 2025 - 15:58 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT

Loqate Supplier Maintenance / Utilities Register - Gas and Electricity Dec 1, 2025 00:00-08:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2025 - 09:33 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 2025 - 15:59 BST

Loqate Supplier Maintenance / Utilities Register - Gas and Electricity Jan 1, 2026 00:00-08:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2025 - 09:36 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 2025 - 16:00 BST

Loqate Supplier Maintenance / Utilities Register - Gas and Electricity Feb 1, 2026 00:00-08:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Oct 01, 2025 - 09:37 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 2025 - 16:01 BST
Oct 8, 2025
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Oct 8, 09:00 BST
Oct 7, 2025
Completed - The scheduled maintenance has been completed.
Oct 7, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Oct 7, 09:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 07:42 – 07:53 BST DATE: 07/10/2025

Oct 7, 08:06 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 7, 07:57 BST
Resolved - Issue resolved.

Start Date and Time
7 October 2025 — 3:15PM AEDT
End Date and Time
7 October 2025 — 4:55PM AEDT

Oct 7, 06:59 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 7, 06:29 BST
Resolved - Issue resolved.

Start Date and Time
7 October 2025 — 3:15PM AEDT
End Date and Time
7 October 2025 — 4:55PM AEDT

Oct 7, 06:58 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. This incident is affecting the below documents from the Northern Territory.
Oct 7, 06:32 BST
Resolved - This incident has been resolved.
Oct 7, 02:20 BST
Investigating - We are currently investigating this issue.
Oct 7, 01:46 BST
Oct 6, 2025
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to access the GBG Investigate portal and access as normal.

A root cause analysis report containing further detail around the problem cause and resolution will be shared with you as soon as possible.
To customers that have been affected by this issue, we would again like to apologise.

Incident start = 10:39 BST 06/10/25
Incident end = 12:34 BST 06/10/25

Oct 6, 12:44 BST
Update - We are continuing to investigate this issue.
Oct 6, 12:34 BST
Update - This issue is being investigated at the highest priority and we will provide further updates on the platform incident as soon as possible.
Oct 6, 11:34 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 6, 10:56 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 2, 12:09 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 6, 06:00 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 BST
Scheduled - Dear Customer,

Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some very minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services.

Oct 3, 13:55 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 5, 18:00 BST
Oct 5, 2025
Completed - The scheduled maintenance has been completed.
Oct 5, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 5, 08:00 BST
Completed - The scheduled maintenance has been completed.
Oct 5, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 4, 16:54 BST
Oct 4, 2025
Completed - The scheduled maintenance has been completed.
Oct 4, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
5 October 2025 — 6:00AM AEDT

End Date and Time
5 October 2025 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 1, 07:29 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
5 October 2025 — 6:00AM AEDT

End Date and Time
5 October 2025 — 8:00AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 1, 07:28 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.

Oct 2, 10:35 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 16:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink Concession Card

Start Date and Time
5 October 2025 — 1:30AM AEST

End Date and Time
5 October 2025 — 3:30AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 2, 05:29 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 16:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Centrelink Concession Card

Start Date and Time
5 October 2025 — 1:30AM AEST

End Date and Time
5 October 2025 — 3:30AM AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 2, 05:27 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier

Maintenance Window
Saturday 4th October 20:00 AEST to Sunday 5th October 02:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 22, 05:02 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Sep 29, 08:00 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

To customers that have been affected by this issue, we would again like to apologise.

Oct 4, 12:41 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 4, 12:21 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

To customers that have been affected by this issue, we would again like to apologise.

Oct 4, 12:41 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 4, 12:21 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Oct 4, 09:00 BST
Oct 3, 2025
Resolved - We’re pleased to inform you that the service disruption we reported by our supplier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 17:30 – 19:02 BST DATE 03/10/2025

Oct 3, 19:41 BST
Update - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 3, 18:06 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 3, 18:04 BST
Resolved - Dear customers, please note this alert was triggered accidently and the service is running as intended.
Oct 3, 11:56 BST
Update - We are continuing to investigate this issue.
Oct 3, 11:49 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 3, 11:46 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Oct 3, 09:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Oct 3, 04:10 BST
Update - Team has identified a fix for the intermittent issue and currently working on implementing a fix

An update will be provided once the issue has been resolved. We appreciate your patience and will provide updates as progress is made.

Oct 2, 08:24 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Start time 2:00pm AEST 30/09/2025

ConnectID is experiencing intermittent errors for NAB accounts.

Oct 1, 00:44 BST
Oct 2, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 15:27 - 17:15 BST 02/10/2025

Oct 2, 18:05 BST
Update - We are continuing to work on a fix for this issue.
Oct 2, 16:54 BST
Update - Our supplier is continuing to work on a fix for this issue.
Oct 2, 16:54 BST
Update - Our Supplier is continuing to work on a fix for this issue.
Oct 2, 16:13 BST
Identified - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 2, 16:08 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 12:15 BST
Scheduled - Dear Customers,

After yesterday's maintenance event, the Support Teams have identified a corrective action requires implementing to prevent future service degradation. We are anticipating less than 5 minutes downtime of service during this work.

We apologise for any inconvenience caused.

Oct 2, 12:09 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 10:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS VIC Birth, Marriage and Change of Name Certificates

Start Date and Time
2 October 2025 — 5:00PM AEST

End Date and Time
2 October 2025 — 7:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 1, 02:47 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS VIC Birth, Marriage and Change of Name Certificates

Start Date and Time
2 October 2025 — 5:00PM AEST

End Date and Time
2 October 2025 — 7:30PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Oct 1, 02:47 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Oct 2, 09:00 BST
Resolved - The issue has now been resolved.

Incident Start Time: 04:55 BST
End Time: 06:37 BST

We appreciate your patience and understanding while we worked to restore services.

Oct 2, 06:58 BST
Identified - The issue has been identified, and our team is currently working on implementing a fix. We appreciate your patience and will provide updates as progress is made.
Oct 2, 06:48 BST
Update - We are continuing to investigate this with high priority and will keep you updated as we progress.
Oct 2, 06:34 BST
Update - Service Impacted: Go Platform API (EMEA region only)
Component affected: Captain API
Incident Start Time: 04:55 BST
End Time: ongoing
Impact: Customer Journeys processed in will be failing.
Current Situation: Investigating

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Oct 2, 06:19 BST
Investigating - We are currently experiencing a service disruption that is affecting a component (Captain API) used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 2, 06:09 BST
Oct 1, 2025
Completed - The scheduled maintenance has been completed.
Oct 1, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 24, 16:39 BST
Completed - The scheduled maintenance has been completed.
Oct 1, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Oct 1, 09:00 BST
Completed - The scheduled maintenance has been completed.
Oct 1, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 15:49 BST
Sep 30, 2025
Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 30, 09:00 BST
Resolved - Some of our server instances were experiencing issues and returning 504 Gateway Timeout errors. Normal service has been restored.
Sep 30, 06:30 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our:

illion Australian Credit Header,
ASIC Personal Name Search,
Australian Tenancy File,
Data Co-Op Database,
NZTA NZ Drivers Licence,
FCS Public Number Directory

Start Date and Time
30/09/2025 12:08 AEST

End Date and Time
30/09/2025 12:19 AEST

Service has since been restored and GBG team are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.

Sep 30, 06:22 BST
Resolved - This incident has been resolved.
Sep 30, 06:16 BST
Update - This issue is continuing to be worked on by our data supplier and we will provide a further update as soon as more information is available.
Sep 29, 17:58 BST
Update - We are continuing to investigate this issue.
Sep 29, 14:52 BST
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 29, 08:26 BST
Resolved - This incident has been resolved.
Sep 30, 00:44 BST
Update - This issue is continuing to be worked on by our data supplier and we will provide a further update as soon as more information is available.
Sep 29, 17:57 BST
Update - We are continuing to investigate this issue.
Sep 29, 14:52 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 29, 08:26 BST
Sep 29, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:50 – 12:10 BST 29/09/25

Sep 29, 15:06 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 29, 11:28 BST
Postmortem - Read details
Sep 29, 13:23 BST
Resolved - We're pleased to inform you that the service disruption has now been resolved and users should be able to use Loqate services as normal.

A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 10:15 – 10.35 BST 29/09/25

To customers that have been affected by this issue, we would again like to apologise.

Sep 29, 10:57 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 29, 10:23 BST
Completed - The scheduled maintenance has been completed.
Sep 29, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 29, 06:00 BST
Completed - The scheduled maintenance has been completed.
Sep 29, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 28, 18:00 BST
Sep 28, 2025
Completed - The scheduled maintenance has been completed.
Sep 28, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 28, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 28, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 25, 14:59 BST
Completed - The scheduled maintenance has been completed.
Sep 28, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Feb 12, 10:03 GMT
Completed - The scheduled maintenance has been completed.
Sep 28, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 27, 10:00 BST
Sep 27, 2025
Completed - The scheduled maintenance has been completed.
Sep 27, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Sep 22, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 27, 09:00 BST
Sep 26, 2025
Completed - The scheduled maintenance has been completed.
Sep 26, 10:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 26, 09:00 BST
Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services.
Sep 24, 16:41 BST
Resolved - Document/s Affected
Australian Electoral Commission

Start Date and Time
25 September 2025 — 10:05AM AEST

End Date and Time
25 September 2025 — 5:22PM AEST

Sep 26, 00:13 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Sep 25, 01:42 BST
Sep 25, 2025
Resolved - During the incident, the Journey Designer experienced prolonged loading times. Service has been restored.
Sep 25, 22:02 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 14:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Sep 24, 10:53 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 25, 09:00 BST
Completed - The scheduled maintenance has been completed.
Sep 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Sep 24, 10:51 BST
Sep 24, 2025
Completed - The scheduled maintenance has been completed.
Sep 24, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Sep 24, 09:00 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our:

TINZ - Tenancy Information (NZ),
NZTA NZ Drivers Licence,
Australian Tenancy File

Start Date and Time
23/09/2025 14:40 AEST

End Date and Time
23/09/2025 14:55 AEST

Service has since been restored and GBG team are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.

Sep 24, 02:02 BST