In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 2025 - 01:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 29, 2025 01:00-06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 2025 - 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
29 June 2025 — 8:00AM AEST

End Date and Time
29 June 2025 — 4:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 28, 2025 23:00 - Jun 29, 2025 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 2025 - 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
29 June 2025 — 8:00AM AEST

End Date and Time
29 June 2025 — 4:00PM AEST


During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 28, 2025 23:00 - Jun 29, 2025 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2025 - 12:00 BST
Scheduled - Dear Customer,

Please be aware that this service will be undergoing penetration testing for the next fortnight. There is no downtime of the service anticipated however there may be minimal degradation to the service.

We apologise for the inconvenience caused.

Any questions, please contact GBG Customer Support.

Jun 23, 2025 12:00 - Jul 4, 2025 17:00 BST
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Under Maintenance
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Under Maintenance
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Under Maintenance
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Under Maintenance
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
Loqate docs site (docs.loqate.com) ? Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Under Maintenance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Under Maintenance
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
GBG Cloudcheck Under Maintenance
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Under Maintenance
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Under Maintenance
Australian Medicare Operational
Australian Name Change Certificate Under Maintenance
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Supplier Maintenance - ID3global Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Jun 30, 2025 21:00-21:30 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jun 24, 2025 - 19:10 BST

Loqate Maintenance - Utilities Register - Electricity & Gas Jul 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:08 GMT

Notification of Planned Platform Maintenance - Datacare dms.gbgplc.com SFTP site Jul 10, 2025 00:00 - Jul 11, 2025 00:00 BST

Dear customer,

On the date 10/07/2025, the SSH key for site dms.gbgplc.com is being updated.
Customers may experience a prompt for confirmation of a new key fingerprint.
If you have automation, this process may stop working until you have validated the new fingerprint.
This might have to be performed as a manual task.

In addition, some of the older protocols and ciphers will be retired so we advise remote systems/software be updated if any connection problems are experienced as a result.

Posted on Jun 03, 2025 - 19:23 BST

Loqate Maintenance - Utilities Register - Electricity & Gas Aug 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:09 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Sep 7, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:51 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:03 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT
Jun 29, 2025

Unresolved incident: Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228).

Jun 28, 2025
Completed - The scheduled maintenance has been completed.
Jun 28, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Jun 23, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 28, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 28, 09:00 BST
Jun 27, 2025
Completed - The scheduled maintenance has been completed.
Jun 27, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 27, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jun 27, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 26, 14:52 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Start Date and Time
27 June 2025 — 8:45AM AEST

End Date and Time
27 June 2025 — 9:30AM AEST

Jun 27, 00:33 BST
Investigating - Please be advised that the following data source is currently experiencing an unscheduled outage from our data provider

Document/s Affected
DVS - VIC Birth, Marriage and Change of Name Certificates

Start Date and Time
27 June 2025 — 8:45AM AEST

Jun 27, 00:28 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Start Date and Time
27 June 2025 — 8:45AM AEST

End Date and Time
27 June 2025 — 9:30AM AEST

Jun 27, 00:33 BST
Investigating - Please be advised that the following data source is currently experiencing an unscheduled outage from our data provider

Document/s Affected
DVS - VIC Birth, Marriage and Change of Name Certificates

Start Date and Time
27 June 2025 — 8:45AM AEST

Jun 27, 00:24 BST
Jun 26, 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 14:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Maintenance Window:
Thursday, 26 June 2025, from 11:00 PM to Friday, 27 June 2025, 1:00 AM (AEST)

Expected Impact:
During this time, the services may be slower than usual and may experience delays in response.

Jun 23, 00:20 BST
Completed - The scheduled maintenance has been completed.
Jun 26, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 26, 09:00 BST
Jun 25, 2025
Completed - The scheduled maintenance has been completed.
Jun 25, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 25, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jun 25, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency whilst this takes place. This maintenance is vital to ensure the stability and reliability of Loqate services.
Jun 23, 18:28 BST
Completed - The scheduled maintenance has been completed.
Jun 25, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 10, 17:23 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our service.

Document/s Affected
DVS All documents

Start Date and Time
25-06-2025 02:54:00 AM (AEST).

End Date and Time
25-06-2025 04:45:00 AM (AEST)

Jun 25, 00:37 BST
Jun 24, 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 13, 10:58 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 24, 09:00 BST
Jun 23, 2025
Completed - The scheduled maintenance has been completed.
Jun 23, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
24 June 2025 — 5:00AM AEST

End Date and Time
24 June 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 07:45 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
24 June 2025 — 5:00AM AEST

End Date and Time
24 June 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 07:45 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 13:46 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 23, 06:00 BST
Resolved - Affected data source: Segmented Illion Credit Header Data (NZ)

Impact Start Date: Monday 23rd June 2025 02:45 AEST

Impact End Time: Monday 23rd June 2025 04:07 AEST

Jun 23, 01:30 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 22, 18:00 BST
Jun 22, 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 20, 07:44 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
23 June 2025 — 5:00AM AEST

End Date and Time
23 June 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 07:42 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
23 June 2025 — 5:00AM AEST

End Date and Time
23 June 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 07:42 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 16:08 BST
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate service listed below.

The incident duration was between 14:24 – 14:27 BST 22/06/2025

Service has since been restored.

GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

Jun 22, 15:13 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 22, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 13:35 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: ASIC

Start Time: Saturday 21st June 2025, 18:30 AEST

End Time: Sunday 22nd June 2025, 18:30 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 19, 23:50 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:31 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: ASIC

Start Time: Saturday 21st June 2025, 18:30 AEST

End Time: Sunday 22nd June 2025, 18:30 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 19, 23:50 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
Sunday 22 June 2025 — 8:00AM AEST

End Date and Time
Sunday 22 June 2025 — 4:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 17, 06:02 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
Sunday 22 June 2025 — 8:00AM AEST

End Date and Time
Sunday 22 June 2025 — 4:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 17, 06:01 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service may be unavailable and lead to possible failures for below item checks.

May 25, 08:23 BST
Jun 21, 2025
Completed - The scheduled maintenance has been completed.
Jun 21, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 20, 13:34 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:00 BST
Scheduled - Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.

During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.

Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)

Jun 16, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 21, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 02:00 BST
Scheduled - This is to inform you of planned maintenance work that will be carried out as follows:

Start time: Saturday, 21st June at 11:00 AM
End time: Saturday, 21st June at 2:00 PM

Please note that there may be some interruptions to the NZ DIA checks during this period. The disruption is not expected to last the entire window, but the full timeframe is reserved for the change.

Jun 16, 01:42 BST
Jun 20, 2025
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:45 – 13:16 BST 20/06/2025

Jun 20, 14:18 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 20, 13:00 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - WA Birth, Marriage and Change of Name Certificates

Start Date and Time
20 June 2025 — 6:00PM AEST

End Date and Time
20 June 2025 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 19, 03:11 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 BST
Update - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - WA Birth, Marriage and Change of Name Certificates

Start Date and Time
20 June 2025 — 6:00PM AEST

End Date and Time
20 June 2025 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 19, 03:10 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 03:09 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - WA Birth, Marriage and Change of Name Certificates

Start Date and Time
20 June 2025 — 6:00PM AEST

End Date and Time
20 June 2025 — 9:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 19, 03:07 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 20, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 BST
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some brief periods of disruption. All other services will remain unaffected. No action is required by customers.
Jun 6, 14:14 BST
Jun 19, 2025
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 18, 19:49 BST
Completed - The scheduled maintenance has been completed.
Jun 19, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 19, 09:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

Impact Start Time: Thursday 19th June 2025, 14:00 AEST
Impact End Time: Thursday 19th June 2025, 16:30 AEST

Jun 19, 08:59 BST
Identified - Verifications with ASIC Personal Name Search may produce errors.

Resolution time is currently unknown.

Jun 19, 06:32 BST
Jun 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 13, 09:42 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 20:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.

Jun 17, 20:06 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 18, 09:00 BST
Jun 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected - Citizenship Certificate * Certificate of Registration by Descent

Start Date and Time - 18 June 2025 — 5:00AM AEST

End Date and Time - 18 June 2025 — 8:00AM AEST

Jun 12, 06:05 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected - Citizenship Certificate * Certificate of Registration by Descent

Start Date and Time - 18 June 2025 — 5:00AM AEST

End Date and Time - 18 June 2025 — 8:00AM AEST

Jun 12, 06:05 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA Birth, Marriage and Change of Name Certificates

Start Date and Time
Tuesday 17 June 2025 — 8:00PM AEST

End Date and Time
Wednesday 18 June 2025 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 10, 07:23 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 11:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
WA Birth, Marriage and Change of Name Certificates

Start Date and Time
Tuesday 17 June 2025 — 8:00PM AEST

End Date and Time
Wednesday 18 June 2025 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 10, 07:22 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 11:25 17/06/25 – 11:42 17/06/25 BST

Jun 17, 12:01 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jun 17, 11:42 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Jun 17, 09:00 BST
Resolved - Please be advised that you may have experienced a service disruption that may have prevented you from using our service.

DVS Medicare Card
Start Time: 17 June 2025, 7:37 AM AEST
End Time: 17 June 2025, 8:36 AM AEST

Jun 17, 00:32 BST
Resolved - Please be advised that you may have experienced service disruption that may have prevented you from using our service.

Document/s Affected - Medicare

Start Date and Time - 17 June 2025 — 7:40AM AEST

End Date and Time - 17 June 2025 — 8:46AM AEST

Jun 17, 00:18 BST
Jun 16, 2025
Completed - The scheduled maintenance has been completed.
Jun 16, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 16, 06:00 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 15, 18:00 BST
Resolved - Please be advised that you may have experienced an **intermittent** service disruption that may have prevented you from using our service.

Document/s Affected
Immigration Card * Visa

Start Date and Time
16 June 2025 — 12:28AM AEST

End Date and Time
16 June 2025 — 1:37AM AEST

Jun 16, 00:20 BST
Resolved - The service has now been restored.
Start Date and Time
13 June 2025 — 3:35PM AEST

End Date and Time
15 June 2025 — 2:56PM AEST

Jun 16, 00:12 BST
Identified - Document/s Affected
QLD Birth, Marriage and Change of Name Certificates

Start Date and Time
13 June 2025 — 3:35PM AEST

Jun 13, 07:28 BST
Jun 15, 2025
Completed - The scheduled maintenance has been completed.
Jun 15, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 15, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
Sunday 15 June 2025 — 6:00AM AEST

End Date and Time
Sunday 15 June 2025 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 2, 00:18 BST
Completed - The scheduled maintenance has been completed.
Jun 15, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
DVS - NSW Birth, Marriage and Change of Name Certificates

Start Date and Time
Sunday 15 June 2025 — 6:00AM AEST

End Date and Time
Sunday 15 June 2025 — 12:00PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Jun 2, 00:16 BST