Identified - The recent critical outage has been downgraded to an intermittent outage as the error rates have DECLINED.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses.

We appreciate your patience during this time.

Apr 16, 2025 - 04:52 BST
Update - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 16, 2025 - 04:36 BST
Investigating - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 16, 2025 - 04:35 BST
Update - The recent critical outage has been downgraded to an intermittent outage as the error rates have declined.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses.

We appreciate your patience during this time.

Apr 10, 2025 - 04:36 BST
Update - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for ALL their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 10, 2025 - 04:06 BST
Identified - The recent critical outage has been downgraded to an intermittent outage as the error rates have declined.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses.

We appreciate your patience during this time.

Apr 07, 2025 - 06:25 BST
Investigating - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for ALL their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 07, 2025 - 04:34 BST
Update - The recent critical outage has been downgraded to an intermittent outage as the error rates have declined.

Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.

Apr 01, 2025 - 05:15 BST
Update - Please be advised that the greenID Datasource provider DVS is currently experiencing errors for all their datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 01, 2025 - 03:20 BST
Update - Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.
Mar 25, 2025 - 22:07 GMT
Identified - Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.
Mar 14, 2025 - 05:25 GMT
GBG Datacare Operational
Datacare Managed Services & Automated SFTP ? Operational
Email Validation ? Operational
Landline Validation ? Operational
Mobile Validation ? Operational
Land Registry ? Operational
GBG ID3global Operational
ID3global Portal ? Operational
URU Portal ? Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Belgium Telephone (0329) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Commercial (0371) Operational
France Consumer (0372) Operational
France Government (0373) Operational
France Population (0331) Operational
France Telephone (0330) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Mexico Population (0278) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Spain Population (DNI/NIF) (0364) Operational
Spain Commercial (0365) Operational
Spain Consumer (0366) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) ? Operational
Email Verification Signals (0408) ? Operational
Birthplace Germany (0410) ? Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) ? Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) ? Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) ? Operational
IDscan USA PROD ? Operational
GBG IDscan Core Operational
Scannet ? Operational
IDscan NFC ? Operational
IDscan Identify Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Loqate SaaS Platform Operational
Email Validation Operational
Phone Verification Operational
Bank Verification Operational
Geocoding Operational
Everything Location Operational
Find My Nearest Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture China Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - Distances Operational
Store Finder - Mapping Operational
Store Finder – List Management Operational
Loqate.com ? Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) ? Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG Loqate (Matchcode360) Platform Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
Loqate for Australia and New Zealand (Harmony RightAddress) Operational
Customer Portal Operational
Address (ANZ) Operational
Address (International) Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Company Lookup (AU) Operational
Legacy RightAddress (ANZ) Operational
Legacy Datasan (AU) Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GreenID Degraded Performance
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Claims Database Operational
Australian Electoral Roll (AEC) Operational
illion Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
illion NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
Experian Australian Credit Header Operational
Experian NZ Credit Header Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Degraded Performance
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS illion Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AU Credit Simple Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Illion Credit Header Data (AU) Operational
Segmented Illion Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ illion Tenancy (FCS) Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
illion Australia Operational
illion New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
AssureID Connect Operational
IDV - US ? Operational
IDV - FedRAMP Operational
IDV - EU ? Operational
IDV - AUS ? Operational
ACAS - US ? Operational
ACAS - FedRAMP Operational
ACAS - EU ? Operational
ACAS - AUS ? Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
GBG GO Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG GO Platform Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service ? Operational
PEPs and Sanctions Screening Operational
IDV - US ? Operational
IDV - EU ? Operational
ACAS - US ? Operational
ACAS - EU ? Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance APAC Operational
Compliance platform Operational
GBG Americas Support Operational
Support Portal ? Operational
Downloads Portal ? Operational
AcuFill WebService Operational
IdScan-MedicScan Connect ? Operational
AcuFill Service ? Operational
MedicScan Service ? Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Supplier Maintenance - ID3global - GBG ID3global - Czech Republic Population (0348) Apr 26, 2025 22:00 - Apr 27, 2025 05:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable, and failures will occur for the below item checks.
Posted on Apr 10, 2025 - 14:20 BST

Notification of Planned Supplier Maintenance - greenID DVS Immigration Document Apr 27, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
28 April 2025 — 5:00AM AEST

End Date and Time
28 April 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 15, 2025 - 01:45 BST

Notification of Planned Supplier Maintenance - greenID DVS Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa Apr 28, 2025 20:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa

Start Date and Time
Tuesday 29 April 2025 — 5:00AM AEST

End Date and Time
Tuesday 29 April 2025 — 8:00AM AEST



During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 15, 2025 - 01:43 BST

Notification of Planned Supplier Maintenance - greenID DVS Production • WA Birth, marriage and change of name certificates Apr 29, 2025 11:00-15:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production

Document: WA Birth, marriage and change of name certificates

Start Date and Time - Tuesday 29 April 2025 — 8:00PM AEST

End Date and Time - Tuesday 29 April 2025 — 11:59PM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 17, 2025 - 03:21 BST

Loqate Maintenance - Utilities Register - Electricity & Gas May 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:05 GMT

Notification of Planned Supplier Maintenance - greenID Experian Credit Bureau May 3, 2025 14:00-22:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Start time: Saturday, May 03, 2025, 23:00 Sydney Australia time.
Estimated finish time: Saturday, May 04, 2025, 07:00 Sydney Australia time.
Estimated Duration: 8 hours |

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 17, 2025 - 04:07 BST

Notification of Planned Supplier Maintenance - greenID DVS Passport May 3, 2025 21:00-23:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
Passport

Start Date and Time
4 May 2025 — 6:00AM AEST

End Date and Time
4 May 2025 — 8:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 22, 2025 - 00:32 BST

Notification of Planned Platform Maintenance - URU Important Update: Enhanced Password Security May 7, 2025 00:00 - May 8, 2025 00:00 BST

Dear Valued Customer,

We hope this message finds you well, On URU we are updating our password policy.
Starting 7th of May, all passwords must be a minimum of 12 characters. This change from the previous 8-character requirement is designed to enhance the security of your account.

Additionally, we are reducing the maximum time a password can remain unchanged from 120 days to a maximum of 90 days. This means you will need to update your password every 90 days to ensure ongoing protection.

Please note: If you have manually set an account to never expire this will be unaffected unless you choose to manually change.

What You Need to Do:
When you next update your password, please ensure it is at least 12 characters long.
Consider using a mix of letters, numbers, and special characters to create a strong password.
Remember to update your password every 90 days.

We understand that these changes may require a small adjustment. If you have any questions or need assistance, our support team is here to help.

Thank you for your understanding and continued trust in URU.

Any questions, please contact GBG Customer Support.

Posted on Apr 24, 2025 - 18:53 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) May 11, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:48 GMT

Notification of Planned Supplier Maintenance - ID3 UK Credit Bureau (Basic), Credit Bureau (Advanced), Consumer Bank Account Verification, Commercial BAV May 11, 2025 21:00 - May 12, 2025 00:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 11, 2025 - 17:11 BST

Notification of Planned Supplier Maintenance - ID3 Czech Republic Population (0348) May 24, 2025 22:00 - May 25, 2025 05:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Apr 24, 2025 - 15:33 BST

Loqate Maintenance - Utilities Register - Electricity & Gas Jun 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:07 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Jun 7, 2025 21:00 - Jun 8, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:01 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Jun 7, 2025 22:00 - Jun 8, 2025 04:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Jan 16, 2025 - 09:33 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Jun 29, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:49 GMT

Loqate Maintenance - Utilities Register - Electricity & Gas Jul 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:08 GMT

Loqate Maintenance - Utilities Register - Electricity & Gas Aug 1, 2025 00:00-08:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:09 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Sep 7, 2025 01:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:51 GMT

Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 12, 2025 - 10:03 GMT

Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Sep 27, 2025 - 10:00 BST

Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Posted on Feb 24, 2025 - 17:53 GMT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Completed - The scheduled maintenance has been completed.
Apr 25, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 25, 09:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 23:07 BST 23/04/2025 – 22:37 BST 24/04/2025

Apr 25, 08:42 BST
Update - We are continuing to work on a fix for this issue.
Apr 24, 18:39 BST
Update - Our data supplier is continuing to investigate and work on a fix for this incident.
Apr 24, 15:35 BST
Update - We are continuing to work on a fix for this issue.
Apr 24, 12:32 BST
Update - We have escalated this issue to our data supplier who is investigating further.
Apr 24, 08:36 BST
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Apr 23, 23:07 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Data sources impacted: Australian Tenancy File
Impact Start Time: Friday 25th April 2025, 04:00 AEST
Impact End Time: Friday 25th April 2025, 16:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 23, 07:34 BST
Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 24, 09:00 BST
Resolved - This incident has been resolved.
Apr 24, 08:21 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 24, 08:02 BST
Update - We are continuing to investigate this issue.
Apr 24, 07:40 BST
Investigating - Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the greenID services listed below.

The detail error is a n HTTP: 500 error code.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

Apr 24, 07:35 BST
Apr 23, 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 23, 09:00 BST
Apr 22, 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 22, 09:00 BST
Resolved - This incident is now resolved.

Impact start date: Thursday 17th April 2025 at 19.05 NZST
Impact end date: Tuesday 22nd April 2025 at 12:56 NZST

Apr 22, 03:49 BST
Investigating - Please be advised that the NZ Tenancy (TINZ) and NZ illion Tenancy (FCS) is currently experiencing errors.

The GBG team are working with the source provider to determine the issue and the next update will be provided when new information becomes available.

Apr 18, 05:51 BST
Apr 21, 2025
Completed - The scheduled maintenance has been completed.
Apr 21, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 21, 06:00 BST
Completed - The scheduled maintenance has been completed.
Apr 21, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 20, 18:00 BST
Apr 20, 2025
Completed - The scheduled maintenance has been completed.
Apr 20, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 20, 08:00 BST
Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 17, 12:52 BST
Apr 19, 2025
Completed - The scheduled maintenance has been completed.
Apr 19, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 17, 12:50 BST
Completed - The scheduled maintenance has been completed.
Apr 19, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 19, 09:00 BST
Apr 18, 2025
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 18, 09:00 BST
Apr 17, 2025
Completed - The scheduled maintenance has been completed.
Apr 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 BST
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some brief periods of disruption. All other services will remain unaffected. No action is required by customers.
Apr 11, 10:14 BST
Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Document/s Affected
NSW BDM

Start Date and Time
17 April 2025 — 8:00PM AEST

End Date and Time
18 April 2025 — 12:00AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 16, 03:44 BST
Completed - The scheduled maintenance has been completed.
Apr 17, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 17, 09:00 BST
Resolved - We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 00:19 – 09:45 BST 17/04/2025

Apr 17, 09:58 BST
Update - We are continuing to investigate this issue.
Apr 17, 08:36 BST
Investigating - We are aware of an issue impacting GBG Trust. We are currently investigating.
Apr 17, 02:24 BST
Apr 16, 2025
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

The following services will be available but there may be brief interruptions during this time.

Apr 16, 11:02 BST
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 16, 09:00 BST
Resolved - This incident has been resolved.
Apr 16, 04:53 BST
Investigating - Please be advised that the Datasource provider DVS is currently experiencing errors for all their ALL datasources.

Transactions with the DVS datasources may produce errors.

The GBG team are working with DVS to determine the issue and the next update will be provided when new information becomes available.

Apr 16, 04:41 BST
Completed - The scheduled maintenance has been completed.
Apr 16, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 BST
Scheduled - Please be advised that our supplier will undertaking essential maintenance today to improve the resiliency and reliability of the service. If you are using the service during the times stated, you may experience some brief periods of disruption. All other services will remain unaffected. No action is required by customers.
Apr 11, 10:14 BST
Apr 15, 2025
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 12:08 BST – 12:12 BST 15/04/2025

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.
If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com

Apr 15, 13:39 BST
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 15, 09:00 BST
Apr 14, 2025
Completed - The scheduled maintenance has been completed.
Apr 14, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 14, 06:00 BST
Completed - The scheduled maintenance has been completed.
Apr 14, 00:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 13, 18:00 BST
Apr 13, 2025
Resolved - Please be advised that we experienced a service disruption that may have prevented you from processing transactions against the item checks listed above.

The incident duration was between 19:28 – 19:43 BST DATE 13/04/2025

To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or ID3globalhelp@gbgplc.com
*calls cost 5p per minute plus your telephone company’s network access charge

Apr 13, 20:21 BST
Completed - The scheduled maintenance has been completed.
Apr 13, 12:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 13, 08:00 BST
Apr 12, 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 15:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Services Impacted: FCS illion Data Sources

Outage Start Time: Sunday 13th April 2025 at 12:00 AM AEST

Outage End Time: Sunday 13th April 2025 at 04:00 AM AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 2, 00:43 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

NZ Driver Licence
Start Time: Saturday 12th April 2024 17:00 NZST
End Time: Saturday 12th April 2024 23:59 NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 11, 00:06 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

NZ Driver Licence
Date 12th April 2025
Start time 17:00 NZST
End time 23:59 NZST
Outage window Up to 7 hours during the maintenance period if a server reboot is required.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 10, 02:30 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:30 BST
Scheduled - This notification is to inform you of scheduled maintenance work being carried out by our supplier.

During the dates/times specified, the service will remain available for the below item checks.

Apr 12, 09:00 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 05:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents
Saturday 12th April 2025 - 1 pm to 4 pm NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 11, 03:36 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 BST
Scheduled - Please be advised that the NZ DIA data source will undergo scheduled maintenance.

Environment: Production
Documents: NZ Passport, Birth and Citizenship Documents
Saturday 12th April 2025 - 1 pm to 4 pm NZST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Apr 2, 04:57 BST