Notification of Planned Supplier Maintenance - Cloudcheck - Australian Electoral Commission
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 2026 - 01:01 GMT
Jan 15, 2026 - 01:01 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Australian Electoral Commission
Start Date and Time
15 January 2026 — 12:00PM AEDT
End Date and Time
15 January 2026 — 8:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 2026 01:00-09:00 GMT
Document/s Affected
Australian Electoral Commission
Start Date and Time
15 January 2026 — 12:00PM AEDT
End Date and Time
15 January 2026 — 8:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 2026 01:00-09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 2026 - 01:00 GMT
Jan 15, 2026 - 01:00 GMT
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Australian Electoral Commission
Start Date and Time
15 January 2026 — 12:00PM AEDT
End Date and Time
15 January 2026 — 8:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 2026 01:00-09:00 GMT
Document/s Affected
Australian Electoral Commission
Start Date and Time
15 January 2026 — 12:00PM AEDT
End Date and Time
15 January 2026 — 8:00PM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jan 15, 2026 01:00-09:00 GMT
GBG GO Platform
Operational
Journey Designer
Operational
Investigation Portal
Operational
Captain API
Operational
Age Verification - US: All sources (including DOB and SSN)
Operational
Age Verification - US: All sources (including DOB)
Operational
Age Verification - US: One source (including DOB and SSN)
Operational
Age Verification - US: One source (including DOB)
Operational
Data Verification - Argentina: Single match
Operational
Data Verification - Australia: Single match standard sources (non-AML)
Operational
Data Verification - Australia: Single match standard sources (AML)
Operational
Data Verification - Australia: Single match gov ID source
Operational
Data Verification - Australia: Single match standard sources (with additional sources) (AML)
Operational
Data Verification - Australia: Single match all sources with additional sources (including govID)
Operational
Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)
Operational
Data Verification - Brazil: CPF status return
Operational
Data Verification - Brazil: Single match with CPF
Operational
Data Verification - Brazil: Single match without CPF
Operational
Data Verification - Canada: Non-Fintrac
Operational
Data Verification - Chile: Single match
Operational
Data Verification - Colombia: Single match
Operational
Data Verification - France: Single match
Operational
Data Verification - Germany: Schufa
Operational
Data Verification - Germany: Schufa with birthplace
Operational
Data Verification - Germany: Single match without Schufa
Operational
Data Verification - Italy: Single match - no Codice Fiscale
Operational
Data Verification - Italy: Single match - with Codice Fiscale
Operational
Data Verification - Mexico: Single match
Operational
Data Verification - New Zealand: Single match standard sources
Operational
Data Verification - New Zealand: Single match all sources (including govID)
Operational
Data Verification - New Zealand: Single match standard sources (with additional sources)
Operational
Data Verification - Peru: Single match
Operational
Data Verification - South Africa: Single match
Operational
Data Verification - Spain: Single match
Operational
Data Verification - UK: Single match all sources
Operational
Data Verification - UK: Single match super bureau
Operational
Data Verification - US: All sources
Operational
Data Verification - US: All sources (including DOB and SSN)
Operational
Data Verification - US: All sources (including DOB)
Operational
Data Verification - US: All sources (including SSN)
Operational
Data Verification - US: One source
Operational
Data Verification - US: One source (including DOB and SSN)
Operational
Data Verification - US: One source (including DOB)
Operational
Data Verification - US: One source (including SSN)
Operational
Data Verification (Dual Match) - Australia Dual match additional sources (including govID)
Operational
Australia: Dual match standard sources (non-AML)
Operational
Data Verification (Dual Match) - Australia: Dual match all sources KYC
Operational
Data Verification (Dual Match) - Australia: Dual match standard sources (AML)
Operational
Data Verification (Dual Match) - Australia:Dual match all sources (including govID)
Operational
Data Verification (Dual Match) - Brazil: Dual match with CPF
Operational
Data Verification (Dual Match) - Brazil: Dual match without CPF
Operational
Data Verification (Dual Match) - Canada: Fintrac - dual bureau
Operational
Data Verification (Dual Match) - Canada: Fintrac - single bureau 1
Operational
Data Verification (Dual Match) - Canada: Fintrac - single bureau 2
Operational
Data Verification (Dual Match) - Chile: Dual match
Operational
Data Verification (Dual Match) - Colombia: Dual match
Operational
Data Verification (Dual Match) - France: Dual match
Operational
Data Verification (Dual Match) - Germany: Dual match without Schufa
Operational
Data Verification (Dual Match) - Italy: Dual match - with Codice Fiscale
Operational
Data Verification (Dual Match) - Italy: Dual match- no Codice Fiscale
Operational
Data Verification (Dual Match) - Mexico: Dual match
Operational
Data Verification (Dual Match) - New Zealand: Dual match all sources
Operational
Data Verification (Dual Match) - New Zealand: Dual match all sources (including govID)
Operational
Data Verification (Dual Match) - South Africa: Dual match
Operational
Data Verification (Dual Match) - Spain: Dual match
Operational
Data Verification (Dual Match) - UK: Dual match all sources
Operational
Data Verification (Dual Match) - UK: Dual match super bureau
Operational
Data Verification (Gov Only Sources) - Data Verification (Gov Only Sources)
Operational
Document Classification - Document authentication
Operational
Document Classification - Document classification
Operational
Document Classification - Document data extraction
Operational
Email Insights - Global email validation and fraud insights
Operational
Face Match
Operational
GBG Trust
Operational
GBG Trust - Alerts
Operational
GBG UK Fraud - UK fraud insights
Operational
Liveness
Operational
PEPs and Sanctions Screening - UK instance
Operational
PEPs and Sanctions Screening - UK Instance with OGM
Operational
PEPs and Sanctions Screening - US instance (Name and DOB)
Operational
PEPs and Sanctions Screening - US instance (Name only)
Operational
Phone Insights - UK phone insights
Operational
Phone Insights - US phone verification
Operational
Loqate
Operational
Capture V3
Operational
Capture V4
Operational
Verify
Operational
Loqate SaaS Platform
Operational
Email Validation
Operational
Phone Verification
Operational
Bank Verification
Operational
Geocoding
Operational
Everything Location
Operational
Find My Nearest
Operational
Account Section
Operational
AddressComplete
Operational
AddressComplete V4
Operational
Capture China
Operational
Verify China
Operational
Utilities Register - Gas
Operational
Utilities Register - Electricity
Operational
Store Finder - Geocoding
Operational
Store Finder - Geocoding Typeahead
Operational
Store Finder - Distances
Operational
Store Finder - Mapping
Operational
Store Finder – List Management
Operational
Loqate.com
Operational
Loqate docs site (docs.loqate.com)
Operational
Capture Legacy
Operational
GBG ID3global
Operational
ID3global Portal
Operational
URU Portal
Operational
ID3global Service
Operational
URU Service
Operational
UK Address Lookup (1000)
Operational
UK Age Range (0183)
Operational
UK Bank Account Validation (0231)
Operational
UK Bank Account Verification (0261)
Operational
UK Births Index (0133)
Operational
UK Card Verification Check (0120)
Operational
UK CIFAS (0353)
Operational
UK Credit Bureau (Basic) (0394)
Operational
UK Credit Bureau (Advanced) (0395)
Operational
UK Credit Header (0154/0155)
Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Operational
UK Driving Licence (0107)
Operational
UK Edited Electoral Roll (0101)
Operational
UK Electricity Bill (0104)
Operational
UK Enhanced Driving Licence (0212)
Operational
UK Entitlement to Drive Check (0337)
Operational
UK Geo Affordability (0392)
Operational
UK Geo Lifestyle (0322)
Operational
UK Land Telephone Append (0106)
Operational
UK Mobile Identity (0389)
Operational
UK Mortality (0110)
Operational
UK National ID Register (0245)
Operational
UK National Insurance Number (0230)
Operational
UK NCOA Alert - Flag (0158)
Operational
UK NCOA Alert - Full (0239)
Operational
UK Passport (0103)
Operational
Argentina Identity (0391)
Operational
Australia Credit (0298)
Operational
Australia Driving Licence (0305)
Operational
Australia Electoral Roll (0300)
Operational
Australia Historical Electoral Roll (0299)
Operational
Australia Marketing (0357)
Operational
Australia Medicare (0304)
Operational
Australia Passport (0303)
Operational
Australia Property (0302)
Operational
Australia Telephone (0301)
Operational
Austria Financial (0252)
Operational
Austria Population (0377)
Operational
Belgium Population (0328)
Operational
Belgium Telephone (0329)
Operational
Brazil Population (0287)
Operational
Canada Credit (0237)
Operational
China Bank Card (0362)
Operational
China National ID (0361)
Operational
Czech Republic Population (0348)
Operational
Denmark Landline (0241)
Operational
Denmark Personal ID CPR (0244)
Operational
France Commercial (0371)
Operational
France Consumer (0372)
Operational
France Government (0373)
Operational
France Population (0331)
Operational
France Telephone (0330)
Operational
Germany Consumer (0201)
Operational
Germany Credit (0401)
Operational
Germany Financial (0251)
Operational
Germany Landline (0203)
Operational
Germany Mobile (0204)
Operational
Germany Postal (0202)
Operational
Germany Schufa (0228)
Operational
Hong Kong Population (0324)
Operational
India Driving Licence (0374)
Operational
India Permanent Account Number (PAN) (0375)
Operational
India Voter ID (EPIC) (0376)
Operational
Italy Population - Codice Fiscale (0250)
Operational
Jordan Identity (0385)
Operational
Kuwait Identity (0383)
Operational
Malaysia Financial (0354)
Operational
Malaysia Population (0356)
Operational
Mexico Population (0278)
Operational
Netherlands Identity (0254)
Operational
New Zealand Credit (0319)
Operational
New Zealand DIA Citizen (0316)
Operational
New Zealand DIA Passport (0317)
Operational
New Zealand Directors (0312)
Operational
New Zealand Driving Licence (0311)
Operational
New Zealand Property (0313)
Operational
New Zealand Telephone (0310)
Operational
New Zealand DIA Birth (0315)
Operational
Oman Identity (0384)
Operational
Poland Population (0334)
Operational
Romania National ID (0352)
Operational
Saudi Arabia Identity (0379)
Operational
South Africa Population (0259)
Operational
South Africa Identity (0369)
Operational
Spain Population (DNI/NIF) (0364)
Operational
Spain Commercial (0365)
Operational
Spain Consumer (0366)
Operational
Sweden Personal ID (0215)
Operational
Sweden Population (0213)
Operational
Switzerland Financial Data (0253)
Operational
UAE Identity (0378)
Operational
US Identity (0388)
Operational
US Mobile carrier Check (0340)
Operational
USA Combined (0246)
Operational
USA Driving Licence (0176)
Operational
Document Image Validation (2002)
Operational
European ID Card (0235)
Operational
International Address (0200)
Operational
International Address Lookup (1002)
Operational
International Adverse Media (0332)
Operational
International Device ID (0234)
Operational
International Passport (0118)
Operational
International PEP - FCRA (0308)
Operational
International PEP Enhanced (0209)
Operational
International Sanctions - FCRA (0307)
Operational
International Sanctions Enhanced (0208)
Operational
International Mobile Phone Validation (0187)
Operational
International National ID (0186)
Operational
Netherlands Consumer (0400)
Operational
On-going Monitoring (0397)
Operational
UK Mobile Fraud Signals (0402)
Operational
Canada Credit (Fintrac) (0404)
Operational
UK Consumer Affordability (403)
Operational
UK Credit Reference Bureau (Advanced) (0405)
Operational
Synthetic ID Score (0407)
Operational
Email Verification Signals (0408)
Operational
Birthplace Germany (0410)
Operational
Canada Credit Bureau (FINTRAC) (0409)
Operational
Norway Population (0413)
Operational
GBG Score (Identity) (0412)
Operational
Austria ID 1 (0416)
Operational
Austria ID 2 (0417)
Operational
Austria ID Primary 1 (0414)
Operational
Belgium ID Primary 1 (0418)
Operational
Belgium ID Primary 2 (0419)
Operational
Belgium ID 1 (0420)
Operational
Belgium ID 2 (0421)
Operational
Brazil ID Primary 1 (0422)
Operational
Brazil ID Primary 2 (0423)
Operational
Brazil ID 1 (0424)
Operational
Brazil ID 2 (0425)
Operational
Chile ID Primary 1 (0426)
Operational
Colombia ID Primary 1 (0430)
Operational
Colombia ID 1 (0431)
Operational
Czechia ID Primary 1 (0433)
Operational
Finland ID Primary 1 (0435)
Operational
Finland ID Primary 2 (0436)
Operational
France ID Primary 1 (0439)
Operational
France ID Primary 2 (0440)
Operational
France ID 1 (0441)
Operational
France ID 2 (0442)
Operational
Ghana ID Primary 1 (0443)
Operational
Indonesia ID Primary 1 (0445)
Operational
Indonesia ID Primary 2 (0446)
Operational
Ireland ID Primary 1 (0449)
Operational
Ireland ID 1 (0450)
Operational
Italy ID Primary 1 (0452)
Operational
Italy ID Primary 2 (0453)
Operational
Italy ID 1 (0454)
Operational
Italy ID 2 (0455)
Operational
Japan ID Primary 1 (0456)
Operational
Kenya ID Primary 1 (0458)
Operational
Mexico ID Primary 1 (0462)
Operational
Mexico ID Primary 2 (0463)
Operational
Mexico ID 1 (0464)
Operational
Mexico ID 2 (0465)
Operational
Nigeria ID Primary 1 (0466)
Operational
Nigeria ID Primary 2 (0467)
Operational
Philippines ID Primary 1 (0470)
Operational
Philippines ID Primary 2 (0471)
Operational
Poland ID Primary 1 (0474)
Operational
Poland ID 1 (0475)
Operational
Poland ID 2 (0476)
Operational
Portugal ID Primary 1 (0477)
Operational
Portugal ID Primary 2 (0478)
Operational
Portugal ID 1 (0479)
Operational
Portugal ID 2 (0480)
Operational
Slovakia ID Primary 1 (0485)
Operational
Spain ID Primary 1 (0487)
Operational
Spain ID Primary 2 (0488)
Operational
Spain ID 1 (0489)
Operational
Spain ID 2 (0490)
Operational
Switzerland ID Primary 1 (0491)
Operational
Switzerland ID 1 (0493)
Operational
Switzerland ID 2 (0494)
Operational
Türkiye ID Primary 1 (0495)
Operational
Vietnam ID Primary 1 (0499)
Operational
Vietnam ID 1 (0501)
Operational
Vietnam ID 2 (0502)
Operational
Trust Core (0411)
Operational
Germany Mobile Identity (0506)
Operational
France Mobile Identity (0507)
Operational
Spain Mobile Identity (0508)
Operational
Canada Mobile Identity (0509)
Operational
US Mobile Identity (0510)
Operational
UK Mobile Identity (0511)
Operational
Germany Fraud Signals (0512)
Operational
France Fraud Signals (0513)
Operational
Spain Fraud Signals (0514)
Operational
Canada Fraud Signals (0515)
Operational
US Fraud Signals (0516)
Operational
UK Fraud Signals (0517)
Operational
Peru Identity (0520)
Operational
Australia ID1 (0521)
Operational
Australia ID2 (0522)
Operational
South Africa ID1 (0523)
Operational
South Africa ID2 (0524)
Operational
Australia Credit 2 (0525)
Operational
Australia Property 2 (0526)
Operational
Australia Telephone 2 (0527)
Operational
International Email Validation (0529)
Operational
Fraud Score (0528)
Operational
Brazil CPF (0534)
Operational
Global Sanctions (Intelligence) (0531)
Operational
Global PEP (Intelligence) (0532)
Operational
UK Consumer Bank Account Verification (0503)
Operational
International Mobile Validation (0518)
Operational
Germany Affordability (0505)
Operational
UK Commercial BAV (0504)
Operational
Brazil Affordability (0536)
Operational
Brazil Exclusion List (0537)
Operational
UK Mobile Identity Verification (0543)
Operational
Germany Mobile Identity Verification (0544)
Operational
France Mobile Identity Verification (0545)
Operational
Spain Mobile Identity Verification (0546)
Operational
Canada Mobile Identity Verification (0547)
Operational
UK Mobile Fraud Verification (0548)
Operational
Germany Mobile Fraud Verification (0549)
Operational
France Mobile Fraud Verification (0550)
Operational
Spain Mobile Fraud Verification (0551)
Operational
Canada Mobile Fraud Verification (0552)
Operational
Canada Credit Bureau (0542)
Operational
Argentina ID1 (0553)
Operational
UAE ID1 (0554)
Operational
France Consumer (0568)
Operational
France Residential (0569)
Operational
France Utility 2 (0570)
Operational
France Residential 2 (0571)
Operational
France Residential 3 (0572)
Operational
France Utility (0573)
Operational
Greece Credit (0579)
Operational
Greece Commercial (0580)
Operational
India Aadhar card (0581)
Operational
Italy Consumer (0587)
Operational
Italy Credit Bureau (0588)
Operational
Italy Residential (0589)
Operational
Spain Consumer (0595)
Operational
Spain National ID (0596)
Operational
Spain Utility (0597)
Operational
Spain Phone (0598)
Operational
Spain Residential (0599)
Operational
Thailand National ID (0602)
Operational
US Identity SSN push (0609)
Operational
International Sanctions (0539)
Operational
GreenID
Under Maintenance
AU / NZ GreenID Production Environment
Operational
GreenID Admin Panel
Operational
GreenID Business Verification
Operational
DVS - Driver Licence (All States)
Operational
DVS - Australian Passport
Operational
DVS - Visa Verification
Operational
DVS - Medicare Card
Operational
DVS - Centrelink Concession Card
Operational
DVS - Citizenship Certificate / Registration by Descent
Operational
DVS - ImmiCard
Operational
DVS - ACT Birth, Marriage and Change of Name Certificates
Operational
DVS - NSW Birth, Marriage and Change of Name Certificates
Operational
DVS - NT Birth, Marriage and Change of Name Certificates
Operational
DVS - QLD Birth, Marriage and Change of Name Certificates
Operational
DVS - SA Birth, Marriage and Change of Name Certificates
Operational
DVS - TAS Birth, Marriage and Change of Name Certificates
Operational
DVS - VIC Birth, Marriage and Change of Name Certificates
Operational
DVS - WA Birth, Marriage and Change of Name Certificates
Operational
ASIC Personal Name Search
Operational
Australian Electoral Roll (AEC)
Under Maintenance
illion Australian Credit Header
Operational
Australian Tenancy File
Operational
Data Co-Op Database
Operational
FCS Public Number Directory
Operational
FCS NAD File
Operational
Working Visa - VEVO
Operational
NZTA NZ Drivers Licence
Operational
DIA - NZ Passport / Birth and Citizenship Documents
Operational
illion NZ Credit Header
Operational
NZ LINZ Property
Operational
NZ Directors and Shareholders
Operational
TINZ - Tenancy Information (NZ)
Operational
Experian Australian Credit Header
Operational
Experian NZ Credit Header
Operational
NZ Centrix Credit Header
Operational
ACI Red Shield Device ID
Operational
GreenID Business - Creditorwatch Source
Operational
DVS Hub - All Docs
Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Operational
FCS illion Data Sources
Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES
Operational
Watchlists - Standard
Operational
Watchlists - Premium
Operational
greenID Biometric
Operational
AU / NZ greenID Test Environment
Operational
AusPost in store verification
Operational
Simple KYC Platform
Operational
greenID Hosted
Operational
GBG Trust Alert
Operational
Super and Payroll - Superannuation data source
Operational
Super and Payroll - Payroll data source
Operational
ShareFile Directories
Operational
Australian Death Check (ADC)
Operational
NZ Personal Property Securities Register (PPSR)
Operational
Comply Advantage
Operational
Segmented Illion Credit Header Data (AU)
Operational
Segmented Illion Credit Header Data (NZ)
Operational
GreenID Biometric / Scan
Operational
NZ illion Tenancy (FCS)
Operational
greenID API
Operational
greenID Web
Operational
Identity Monitoring (IDM)
Operational
ConnectID
Operational
GBG ExpectID
Operational
Portal
Operational
API
Operational
Reports
Operational
ExpectID
Operational
ExpectID Age Verification
Operational
ExpectID Barcode Scan
Operational
ExpectID Business
Operational
ExpectID Death Scrub
Operational
ExpectID Email
Operational
ExpectID Geotrace
Operational
ExpectID International
Operational
ExpectID IQ
Operational
ExpectID Mobile Attributes
Operational
ExpectID Name to Phone
Operational
ExpectID Number Verification
Operational
ExpectID PA
Operational
ExpectID PA Global
Operational
ExpectID Scan Onboard
Operational
ExpectID Scan Verify
Operational
ExpectID Secure OTV
Operational
ExpectID Trust USA
Operational
GBG IDscan
Operational
Forensic Document Customer Service (FDE WhosOn)
Operational
Forensic Document Customer Service (Scannet - Live Support)
Operational
Hosted Platform (UK PROD)
Operational
Hosted Platform (UK POC)
Operational
Hosted Platform (Australia PROD)
Operational
Hosted Platform (Australia POC)
Operational
IDscan USA PROD
Operational
GBG IDscan Core
Operational
Scannet
Operational
IDscan NFC
Operational
IDscan Identify
Operational
AssureID Connect
Operational
IDV - US
Operational
IDV - FedRAMP
Operational
IDV - EU
Operational
IDV - AUS
Operational
ACAS - US
Operational
ACAS - FedRAMP
Operational
ACAS - EU
Operational
ACAS - AUS
Operational
Face Matching Service - US
Operational
Face Matching Service - FedRAMP
Operational
Face Matching Service - EU
Operational
Face Matching Service - AUS
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - FedRAMP
Operational
Passive Liveness Service - EU
Operational
Passive Liveness Service - AUS
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - FedRAMP
Operational
Ozone eMRTD - EU
Operational
Ozone eMRTD - AUS
Operational
Review Service - EU
Operational
Biometrics - Preview
Operational
Biometrics - US
Operational
Biometrics - EU
Operational
AcuFill WebService
Operational
IdScan-MedicScan Connect
Operational
AcuFill Service
Operational
MedicScan Service
Operational
On Prem Licensing
Operational
AssureID Sentinel License Server
Operational
AcuFill Activation Server
Operational
GBG Cloudcheck
Under Maintenance
NZTA Driver's Licence
Operational
NZ Passport
Operational
Akahu Address
Operational
Australian Birth Certificate
Operational
Australian Centrelink
Operational
Australian Citizenship
Operational
Australian Citizenship by Descent
Operational
Australian Death Certificate
Operational
Australian Driver's Licence
Operational
Australian Electoral Commission
Under Maintenance
Australian ImmiCard
Operational
Australian Marriage Certificate
Operational
Australian Medicare
Operational
Australian Name Change Certificate
Operational
Australian Passport
Operational
Australian Security Cards
Operational
Australian Visa
Operational
Centrix
Operational
China National ID
Operational
Credfin Address
Operational
Dow Jones WatchList
Operational
Equifax
Operational
GDC Australia
Operational
illion Australia
Operational
illion New Zealand
Operational
India National ID
Operational
LINZ
Operational
New Zealand Birth Certificate
Operational
New Zealand Birth Certificate Search
Operational
New Zealand Citizenship
Operational
New Zealand Citizenship Search
Operational
New Zealand Companies Office
Operational
NZTA (Vehicle Registration)
Operational
South Africa National ID
Operational
DVS (All documents)
Operational
Cloudcheck Platform
Operational
Super and Payroll - Superannuation data source
Operational
Super and Payroll - Payroll data source
Operational
Cloudcheck live (biometrics)
Operational
NZ KYB
Operational
Loqate for Australia and New Zealand (Harmony RightAddress)
Operational
Customer Portal
Operational
Address (ANZ)
Operational
Address (International)
Operational
Email Validation
Operational
Phone Validation (ANZ)
Operational
Company Lookup (AU)
Operational
Legacy RightAddress (ANZ)
Operational
Legacy Datasan (AU)
Operational
GBG Investigate
Operational
Investigate Portal
Operational
Investigate API
Operational
Mobile Validation
Operational
Email Validation
Operational
Landline Validation
Operational
CCJ
Operational
Google Maps
Operational
Land Registry - Extract Service
Operational
Land Registry - Online Ownership Verification
Operational
GBG Single Sign On (SSO)
Operational
GBG Detected
Operational
Detected Dashboard
Operational
Detected On-Boarding Portal
Operational
Detected API
Operational
Detected company processing
Operational
GBG ProID
Operational
ProID - UK Credit Bureau (Advanced) (0395)
Operational
ProID - UK National identity Register (0245)
Operational
ProID - UK Landline (0106)
Operational
ProID - UK Mortality (0110)
Operational
ProID - International Sanctions & PEP (208/209)
Operational
ProID - ID Verification
Operational
ProID - Liveness Verification
Operational
ProID - UK Bank Account Validation (0231)
Operational
ProID - UK Bank Account Verification (0261)
Operational
ProID - On-Going Monitoring (0397)
Operational
ProID Portal v1
Operational
ProID Portal v2
Operational
GBG IDscan Identify
Operational
IDscan Identify
Operational
Activity History Verification (0395)
Operational
Identity Fraud Verification
Operational
Document Verification
Operational
GBG Datacare
Operational
Datacare Managed Services & Automated SFTP
Operational
Email Validation
Operational
Landline Validation
Operational
Mobile Validation
Operational
Land Registry
Operational
GBG User Admin
Operational
GBG Single Sign On (SSO)
Operational
GBG Single Sign On (SSO) - Investigate
Operational
GBG Single Sign On (SSO) - IDscan Enterprise
Operational
GBG Single Sign On (SSO) - ID3global
Operational
GBG Americas Support
Operational
Support Portal
Operational
Downloads Portal
Operational
GBG Loqate (Matchcode360) Platform
Operational
Loqate (Matchcode360) Email Validation
Operational
Loqate (Matchcode360) Landline Validation
Operational
Loqate (Matchcode360) Land Registry
Operational
Loqate (Matchcode360) Mobile Validation
Operational
Loqate (Matchcode360) Portal
Operational
Loqate (Matchcode360) Powersearch
Operational
Loqate (Matchcode360) REST API
Operational
Loqate (Matchcode360) SOAP API
Operational
GBG GO (Legacy)
Operational
2.0 - US
Operational
3.0 - EMEA
Operational
SAR - Suspicious Activity Report service
Operational
PEPs and Sanctions Screening
Operational
IDV - US
Operational
IDV - EU
Operational
ACAS - US
Operational
ACAS - EU
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance
Operational
EDNA - US
Operational
EDNA - EMEA
Operational
SAR - Suspicious Activity Report service
Operational
PEPs and Sanctions Screening
Operational
IDV - US
Operational
IDV - EU
Operational
ACAS - US
Operational
ACAS - EU
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance APAC
Operational
Compliance platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Supplier Maintenance Notification for Cloudcheck Jan 17, 2026 05:00-12:00 GMT
Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Posted on Jan 12, 2026 - 07:00 GMT
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.
Start Time: 17:00 (NZST), 15:00 (AEST), 05:00 (UTC)
End Time: 00:00 (NZST), 22:00 (AEST), 12:00 (UTC)
Posted on Jan 12, 2026 - 07:00 GMT
Notification of Planned Supplier Maintenance - Investigate - Land Registry Services Jan 17, 2026 19:00-22:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 14, 2026 - 09:37 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 14, 2026 - 09:37 GMT
Notification of Planned Supplier Maintenance - ID3 / URU UK Credit Header advanced, Bank Account Verification, Geo-Affordability, Consumer Affordability, Geo Lifestyle Characteristics Jan 18, 2026 00:00-03:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 09, 2026 - 10:54 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 09, 2026 - 10:54 GMT
Notification of Planned Supplier Maintenance - CloudCheck - DVS - Citizenship Certificate / Registration by Descent Jan 18, 2026 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
19 January 2026 — 5:00AM AEDT
End Date and Time
19 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:15 GMT
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
19 January 2026 — 5:00AM AEDT
End Date and Time
19 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:15 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate / Registration by Descent Jan 18, 2026 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
19 January 2026 — 5:00AM AEDT
End Date and Time
19 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:13 GMT
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
19 January 2026 — 5:00AM AEDT
End Date and Time
19 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:13 GMT
Loqate Maintenance - Upcoming Certificate Renewal for Everything Location - Action Required Jan 19, 2026 09:00-10:30 GMT
We will be renewing the SSL certificate for Everything Location
Action Required: Please ensure your Trust Store includes the new Root CA. Failure to do so may result in SSL handshake errors.
For assistance, please refer to https://www.sectigo.com/sectigo-public-root-cas-migration or contact our Customer Support team via loqatesupport@gbgplc.com
Posted on Jan 14, 2026 - 13:19 GMT
Action Required: Please ensure your Trust Store includes the new Root CA. Failure to do so may result in SSL handshake errors.
For assistance, please refer to https://www.sectigo.com/sectigo-public-root-cas-migration or contact our Customer Support team via loqatesupport@gbgplc.com
Posted on Jan 14, 2026 - 13:19 GMT
Notification of Planned Supplier Maintenance - CloudCheck - DVS - Citizenship Certificate / Registration by Descent Jan 19, 2026 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
20 January 2026 — 5:00AM AEDT
End Date and Time
20 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:17 GMT
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
20 January 2026 — 5:00AM AEDT
End Date and Time
20 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:17 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - Citizenship Certificate / Registration by Descent Jan 19, 2026 18:00-21:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
20 January 2026 — 5:00AM AEDT
End Date and Time
20 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:18 GMT
Production
Document/s Affected
Citizenship Certificate, Certificate of Registration by Descent
Start Date and Time
20 January 2026 — 5:00AM AEDT
End Date and Time
20 January 2026 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 02:18 GMT
Notification of Planned Supplier Maintenance - greenID - Simple KYC Platform Jan 21, 2026 11:00-12:59 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Window:
Wednesday, January 21, 2026, 10:00 PM to 11:59 PM (AEDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 14, 2026 - 22:19 GMT
Maintenance Window:
Wednesday, January 21, 2026, 10:00 PM to 11:59 PM (AEDT)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 14, 2026 - 22:19 GMT
Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (0308) and International Adverse Media (332) Jan 27, 2026 09:00-12:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 16:35 GMT
During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 16:35 GMT
Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (308) and International Adverse Media (332) Jan 27, 2026 17:00-20:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 16:35 GMT
During the dates/times specified above, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 16:35 GMT
Notification of Planned Supplier Maintenance - ID3global - International Sanctions - FCRA(307), International PEP - FCRA (0308) and International Adverse Media (332) Jan 28, 2026 09:00-12:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 16:35 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 13, 2026 - 16:35 GMT
Loqate Supplier Maintenance / Utilities Register - Gas and Electricity Feb 1, 2026 00:00-08:00 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 01, 2025 - 09:37 BST
Oct 01, 2025 - 09:37 BST
Scheduled -
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 22, 2025 - 16:01 BST
Jul 22, 2025 - 16:01 BST
Scheduled Maintenance: Production Database Upgrade for greenID & GBG Trust Alerts Feb 9, 2026 13:30-16:00 GMT
Update -
GreenID will be performing an upgrade of all production databases supporting greenID and GBG Trust Alerts. During this maintenance window, greenID services will be unavailable for the full duration of the upgrade.
Scheduled Start: 10 February 2026, 12:30 AM (AEDT)
Scheduled End: 10 February 2026, 3:00 AM (AEDT)
Expected Downtime: Approximately 2.5 hours
Dec 15, 2025 - 06:00 GMT
Scheduled Start: 10 February 2026, 12:30 AM (AEDT)
Scheduled End: 10 February 2026, 3:00 AM (AEDT)
Expected Downtime: Approximately 2.5 hours
Dec 15, 2025 - 06:00 GMT
Scheduled -
GreenID will be performing an upgrade of all production databases supporting greenID and GBG Alert. During this maintenance window, greenID services will be unavailable for the full duration of the upgrade.
Scheduled Start: 10 February 2026, 12:30 AM (AEDT)
Scheduled End: 10 February 2026, 3:00 AM (AEDT)
Expected Downtime: Approximately 2.5 hours
Dec 15, 2025 - 05:16 GMT
Scheduled Start: 10 February 2026, 12:30 AM (AEDT)
Scheduled End: 10 February 2026, 3:00 AM (AEDT)
Expected Downtime: Approximately 2.5 hours
Dec 15, 2025 - 05:16 GMT