Update - The team have been focused today on resolving the ongoing service issue.
I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. Unfortunately we are still unable to give an estimated fix time and date at this time
We will update you at 09:30AM GMT 28/03/25 or as soon as the issue is resolved.
Thank you for your continued patience.
Customer Operations Director
Mar 27, 2025 - 18:28 GMT
I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. Unfortunately we are still unable to give an estimated fix time and date at this time
We will update you at 09:30AM GMT 28/03/25 or as soon as the issue is resolved.
Thank you for your continued patience.
Customer Operations Director
Mar 27, 2025 - 18:28 GMT
Update - The team have been focused today on resolving the ongoing service issue.
I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. Unfortunately we are still unable to give an estimated fix time and date at this time
We will update you at 18:30PM GMT 27/03/25 or as soon as the issue is resolved.
Thank you for your continued patience.
Customer Operations Director
Mar 27, 2025 - 15:34 GMT
I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. Unfortunately we are still unable to give an estimated fix time and date at this time
We will update you at 18:30PM GMT 27/03/25 or as soon as the issue is resolved.
Thank you for your continued patience.
Customer Operations Director
Mar 27, 2025 - 15:34 GMT
Update - To our customers that continue to be affected by the ongoing service issue, we would again like to apologise.
We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately we are still unable to give an estimated fix date and time at this point
We will update you at 15:30PM GMT 27/03/25 or as soon as we have resolved the issue.
Thank you for your continued patience.
Mar 27, 2025 - 12:30 GMT
We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately we are still unable to give an estimated fix date and time at this point
We will update you at 15:30PM GMT 27/03/25 or as soon as we have resolved the issue.
Thank you for your continued patience.
Mar 27, 2025 - 12:30 GMT
Update - To our customers that continue to be affected by the ongoing service issue, I would again like to apologise.
We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately we are still unable to give an estimated fix date and time at this point
We will update you at 12:30PM GMT 27/03/25 or as soon as we have resolved the issue.
Thank you for your continued patience.
Mar 27, 2025 - 09:29 GMT
We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately we are still unable to give an estimated fix date and time at this point
We will update you at 12:30PM GMT 27/03/25 or as soon as we have resolved the issue.
Thank you for your continued patience.
Mar 27, 2025 - 09:29 GMT
Update - The incident has been escalated internally and we are continuing to work on a fix for this issue.
Mar 26, 2025 - 19:00 GMT
Mar 26, 2025 - 19:00 GMT
Identified - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Mar 26, 2025 - 15:50 GMT
Mar 26, 2025 - 15:50 GMT
Update - Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.
Mar 25, 2025 - 22:07 GMT
Mar 25, 2025 - 22:07 GMT
Identified - Due to the high volume of transactions from Queensland, NSW, and Commonwealth relief payments, the DVS is experiencing an unprecedented surge in transactions. As a result, users may encounter intermittent error responses. We appreciate your patience during this time.
Mar 14, 2025 - 05:25 GMT
Mar 14, 2025 - 05:25 GMT
Update - We are continuing to actively engage with the supplier to progress a resolution to this issue.
In the meantime, this item check remains suspended.
We do not currently have an ETA, but will advise when we expect the service to be operational again. Apologies for any inconvenience caused.
Mar 21, 2025 - 15:29 GMT
In the meantime, this item check remains suspended.
We do not currently have an ETA, but will advise when we expect the service to be operational again. Apologies for any inconvenience caused.
Mar 21, 2025 - 15:29 GMT
Update - Dear Customer,
We have taken the decision to temporarily disable this Item Check until further notice. Unfortunately we do not have an ETA for its resolution as of yet from the Supplier therefore we have taken this decision to disable it. We will keep you updated on when we expect the service to be operational again. Sorry for any inconvenience caused.
Mar 14, 2025 - 16:11 GMT
We have taken the decision to temporarily disable this Item Check until further notice. Unfortunately we do not have an ETA for its resolution as of yet from the Supplier therefore we have taken this decision to disable it. We will keep you updated on when we expect the service to be operational again. Sorry for any inconvenience caused.
Mar 14, 2025 - 16:11 GMT
Update - We are continuing to work on a fix for this issue.
Mar 13, 2025 - 09:30 GMT
Mar 13, 2025 - 09:30 GMT
Update - The data supplier is continuing to work on a resolution for this issue.
Mar 12, 2025 - 09:42 GMT
Mar 12, 2025 - 09:42 GMT
Update - The data supplier is continuing to work on a resolution for this issue.
Mar 11, 2025 - 10:36 GMT
Mar 11, 2025 - 10:36 GMT
Update - The data supplier is continuing to work on a resolution for this issue.
Mar 10, 2025 - 09:32 GMT
Mar 10, 2025 - 09:32 GMT
Update - The data supplier is continuing to work on a resolution for this issue.
Mar 09, 2025 - 10:09 GMT
Mar 09, 2025 - 10:09 GMT
Update - We are continuing to work on a fix for this issue.
Mar 08, 2025 - 09:59 GMT
Mar 08, 2025 - 09:59 GMT
Update - We are continuing to work on a fix for this issue.
Mar 07, 2025 - 13:10 GMT
Mar 07, 2025 - 13:10 GMT
Update - Our supplier is continuing to work on a resolution to this incident.
Mar 06, 2025 - 17:27 GMT
Mar 06, 2025 - 17:27 GMT
Update - We are continuing to work on a fix for this issue.
Mar 06, 2025 - 14:30 GMT
Mar 06, 2025 - 14:30 GMT
Identified - We regret to inform you that we are currently experiencing a degradation to service for the below item check.
Our supplier has confirmed that they are actively working to resolve the problem. We apologize for any inconvenience this may cause and appreciate your understanding as we work to restore full service.
Mar 06, 2025 - 11:27 GMT
Our supplier has confirmed that they are actively working to resolve the problem. We apologize for any inconvenience this may cause and appreciate your understanding as we work to restore full service.
Mar 06, 2025 - 11:27 GMT
Intermittent Service Disruption - greenID - DVS WA Birth, Marriage and Change of Name Certificates
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Update - WA BDM Intermittent Outage continues in the Production Environment.
Our data provider is continuing to investigate this Intermittent outage.
We will provide an update as soon as more information becomes available.
Mar 02, 2025 - 23:38 GMT
Our data provider is continuing to investigate this Intermittent outage.
We will provide an update as soon as more information becomes available.
Mar 02, 2025 - 23:38 GMT
Update - WA BDM Intermittent Outage continues in the Production Environment.
Our data provider is continuing to investigate this Intermittent outage.
We will provide an update as soon as more information becomes available.
Feb 28, 2025 - 00:38 GMT
Our data provider is continuing to investigate this Intermittent outage.
We will provide an update as soon as more information becomes available.
Feb 28, 2025 - 00:38 GMT
Update - Our data provider is continuing to investigate this outage.
We will provide an update as soon as more information becomes available.
Feb 26, 2025 - 02:32 GMT
We will provide an update as soon as more information becomes available.
Feb 26, 2025 - 02:32 GMT
Investigating - Please be advised that our data source provider, DVS WA Birth, Marriage and Change of Name Certificates is currently experiencing intermittent performance issues related to weekend maintenance.
We will provide an update as soon as more information becomes available.
Feb 20, 2025 - 22:26 GMT
We will provide an update as soon as more information becomes available.
Feb 20, 2025 - 22:26 GMT
GBG Datacare
Operational
Datacare Managed Services & Automated SFTP
?
Operational
Email Validation
?
Operational
Landline Validation
?
Operational
Mobile Validation
?
Operational
Land Registry
?
Operational
GBG ID3global
Degraded Performance
ID3global Portal
?
Operational
URU Portal
?
Operational
ID3global Service
Operational
URU Service
Operational
UK Address Lookup (1000)
Operational
UK Age Range (0183)
Operational
UK Bank Account Validation (0231)
Operational
UK Bank Account Verification (0261)
Operational
UK Births Index (0133)
Operational
UK Card Verification Check (0120)
Operational
UK CIFAS (0353)
Operational
UK Credit Bureau (Basic) (0394)
Operational
UK Credit Bureau (Advanced) (0395)
Operational
UK Credit Header (0154/0155)
Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Operational
UK Driving Licence (0107)
Operational
UK Edited Electoral Roll (0101)
Operational
UK Electricity Bill (0104)
Operational
UK Enhanced Driving Licence (0212)
Operational
UK Entitlement to Drive Check (0337)
Operational
UK Geo Affordability (0392)
Operational
UK Geo Lifestyle (0322)
Operational
UK Land Telephone Append (0106)
Operational
UK Mobile Identity (0389)
Operational
UK Mortality (0110)
Operational
UK National ID Register (0245)
Operational
UK National Insurance Number (0230)
Operational
UK NCOA Alert - Flag (0158)
Operational
UK NCOA Alert - Full (0239)
Operational
UK Passport (0103)
Operational
Argentina Identity (0391)
Operational
Australia Credit (0298)
Operational
Australia Driving Licence (0305)
Operational
Australia Electoral Roll (0300)
Operational
Australia Historical Electoral Roll (0299)
Operational
Australia Marketing (0357)
Operational
Australia Medicare (0304)
Operational
Australia Passport (0303)
Operational
Australia Property (0302)
Operational
Australia Telephone (0301)
Operational
Austria Financial (0252)
Operational
Austria Population (0377)
Operational
Belgium Population (0328)
Operational
Belgium Telephone (0329)
Operational
Brazil Population (0287)
Operational
Canada Credit (0237)
Operational
China Bank Card (0362)
Operational
China National ID (0361)
Operational
Czech Republic Population (0348)
Operational
Denmark Landline (0241)
Operational
Denmark Personal ID CPR (0244)
Operational
France Commercial (0371)
Operational
France Consumer (0372)
Operational
France Government (0373)
Operational
France Population (0331)
Operational
France Telephone (0330)
Operational
Germany Consumer (0201)
Operational
Germany Credit (0401)
Operational
Germany Financial (0251)
Operational
Germany Landline (0203)
Operational
Germany Mobile (0204)
Operational
Germany Postal (0202)
Operational
Germany Schufa (0228)
Operational
Hong Kong Population (0324)
Operational
India Driving Licence (0374)
Operational
India Permanent Account Number (PAN) (0375)
Operational
India Voter ID (EPIC) (0376)
Operational
Italy Population - Codice Fiscale (0250)
Operational
Jordan Identity (0385)
Operational
Kuwait Identity (0383)
Operational
Malaysia Financial (0354)
Operational
Malaysia Population (0356)
Operational
Mexico Population (0278)
Operational
Netherlands Identity (0254)
Operational
New Zealand Credit (0319)
Operational
New Zealand DIA Citizen (0316)
Operational
New Zealand DIA Passport (0317)
Operational
New Zealand Directors (0312)
Operational
New Zealand Driving Licence (0311)
Operational
New Zealand Property (0313)
Operational
New Zealand Telephone (0310)
Operational
New Zealand DIA Birth (0315)
Operational
Oman Identity (0384)
Operational
Poland Population (0334)
Operational
Romania National ID (0352)
Operational
Saudi Arabia Identity (0379)
Operational
South Africa Population (0259)
Operational
South Africa Identity (0369)
Operational
Spain Population (DNI/NIF) (0364)
Operational
Spain Commercial (0365)
Operational
Spain Consumer (0366)
Operational
Sweden Personal ID (0215)
Operational
Sweden Population (0213)
Operational
Switzerland Financial Data (0253)
Operational
UAE Identity (0378)
Operational
US Identity (0388)
Operational
US Mobile carrier Check (0340)
Operational
USA Combined (0246)
Operational
USA Driving Licence (0176)
Operational
Document Image Validation (2002)
Operational
European ID Card (0235)
Operational
International Address (0200)
Operational
International Address Lookup (1002)
Operational
International Adverse Media (0332)
Operational
International Device ID (0234)
Operational
International Passport (0118)
Operational
International PEP - FCRA (0308)
Operational
International PEP Enhanced (0209)
Operational
International Sanctions - FCRA (0307)
Operational
International Sanctions Enhanced (0208)
Operational
International Mobile Phone Validation (0187)
Operational
International National ID (0186)
Operational
Smart International PEP (0344)
Operational
Smart International Sanctions (0343)
Operational
Netherlands Consumer (0400)
Operational
On-going Monitoring (0397)
Operational
UK Mobile Fraud Signals (0402)
Operational
Canada Credit (Fintrac) (0404)
Operational
Global Sanctions (0398)
Operational
Global PEP (0399)
Operational
UK Consumer Affordability (403)
Operational
UK Credit Reference Bureau (Advanced) (0405)
Operational
Synthetic ID Score (0407)
?
Operational
Email Verification Signals (0408)
?
Operational
Birthplace Germany (0410)
?
Operational
Canada Credit Bureau (FINTRAC) (0409)
Operational
Norway Population (0413)
Operational
GBG Score (Identity) (0412)
Operational
Austria ID 1 (0416)
Operational
Austria ID 2 (0417)
Operational
Austria ID Primary 1 (0414)
Operational
Belgium ID Primary 1 (0418)
Operational
Belgium ID Primary 2 (0419)
Operational
Belgium ID 1 (0420)
Operational
Belgium ID 2 (0421)
Operational
Brazil ID Primary 1 (0422)
Operational
Brazil ID Primary 2 (0423)
Operational
Brazil ID 1 (0424)
Operational
Brazil ID 2 (0425)
Operational
Chile ID Primary 1 (0426)
Operational
Colombia ID Primary 1 (0430)
Operational
Colombia ID 1 (0431)
Operational
Czechia ID Primary 1 (0433)
Operational
Finland ID Primary 1 (0435)
Operational
Finland ID Primary 2 (0436)
Degraded Performance
France ID Primary 1 (0439)
Operational
France ID Primary 2 (0440)
Operational
France ID 1 (0441)
Operational
France ID 2 (0442)
Operational
Ghana ID Primary 1 (0443)
Operational
Indonesia ID Primary 1 (0445)
Operational
Indonesia ID Primary 2 (0446)
Operational
Ireland ID Primary 1 (0449)
Operational
Ireland ID 1 (0450)
Operational
Italy ID Primary 1 (0452)
Operational
Italy ID Primary 2 (0453)
Operational
Italy ID 1 (0454)
Operational
Italy ID 2 (0455)
Operational
Japan ID Primary 1 (0456)
Operational
Kenya ID Primary 1 (0458)
Operational
Mexico ID Primary 1 (0462)
Operational
Mexico ID Primary 2 (0463)
Operational
Mexico ID 1 (0464)
Operational
Mexico ID 2 (0465)
Operational
Nigeria ID Primary 1 (0466)
Operational
Nigeria ID Primary 2 (0467)
Operational
Philippines ID Primary 1 (0470)
Operational
Philippines ID Primary 2 (0471)
Operational
Poland ID Primary 1 (0474)
Operational
Poland ID 1 (0475)
Operational
Poland ID 2 (0476)
Operational
Portugal ID Primary 1 (0477)
Operational
Portugal ID Primary 2 (0478)
Operational
Portugal ID 1 (0479)
Operational
Portugal ID 2 (0480)
Operational
Slovakia ID Primary 1 (0485)
Operational
Spain ID Primary 1 (0487)
Operational
Spain ID Primary 2 (0488)
Operational
Spain ID 1 (0489)
Operational
Spain ID 2 (0490)
Operational
Switzerland ID Primary 1 (0491)
Operational
Switzerland ID 1 (0493)
Operational
Switzerland ID 2 (0494)
Operational
Türkiye ID Primary 1 (0495)
Operational
Vietnam ID Primary 1 (0499)
Operational
Vietnam ID 1 (0501)
Operational
Vietnam ID 2 (0502)
Operational
Trust Core (0411)
Operational
Germany Mobile Identity (0506)
Operational
France Mobile Identity (0507)
Operational
Spain Mobile Identity (0508)
Operational
Canada Mobile Identity (0509)
Operational
US Mobile Identity (0510)
Operational
UK Mobile Identity (0511)
Operational
Germany Fraud Signals (0512)
Operational
France Fraud Signals (0513)
Operational
Spain Fraud Signals (0514)
Operational
Canada Fraud Signals (0515)
Operational
US Fraud Signals (0516)
Operational
UK Fraud Signals (0517)
Operational
Peru Identity (0520)
Operational
Australia ID1 (0521)
Operational
Australia ID2 (0522)
Operational
South Africa ID1 (0523)
Operational
South Africa ID2 (0524)
Operational
Australia Credit 2 (0525)
Operational
Australia Property 2 (0526)
Operational
Australia Telephone 2 (0527)
Operational
International Email Validation (0529)
Operational
Fraud Score (0528)
Operational
Brazil CPF (0534)
Operational
Global Sanctions (Intelligence) (0531)
Operational
Global PEP (Intelligence) (0532)
Operational
UK Consumer Bank Account Verification (0503)
Operational
International Mobile Validation (0518)
Operational
Germany Affordability (0505)
Operational
UK Commercial BAV (0504)
Operational
Brazil Affordability (0536)
Operational
Brazil Exclusion List (0537)
Operational
UK Mobile Identity Verification (0543)
Operational
Germany Mobile Identity Verification (0544)
Operational
France Mobile Identity Verification (0545)
Operational
Spain Mobile Identity Verification (0546)
Operational
Canada Mobile Identity Verification (0547)
Operational
UK Mobile Fraud Verification (0548)
Operational
Germany Mobile Fraud Verification (0549)
Operational
France Mobile Fraud Verification (0550)
Operational
Spain Mobile Fraud Verification (0551)
Operational
Canada Mobile Fraud Verification (0552)
Operational
Canada Credit Bureau (0542)
Operational
GBG Investigate
Operational
Investigate Portal
Operational
Investigate API
Operational
Mobile Validation
Operational
Email Validation
Operational
Landline Validation
Operational
CCJ
Operational
Google Maps
Operational
Land Registry - Extract Service
Operational
Land Registry - Online Ownership Verification
Operational
GBG Single Sign On (SSO)
Operational
GBG IDscan
Operational
Forensic Document Customer Service (FDE WhosOn)
?
Operational
Forensic Document Customer Service (Scannet - Live Support)
Operational
Hosted Platform (UK PROD)
Operational
Hosted Platform (UK POC)
?
Operational
Hosted Platform (Australia PROD)
Operational
Hosted Platform (Australia POC)
?
Operational
IDscan USA PROD
?
Operational
GBG IDscan Core
Operational
Scannet
?
Operational
IDscan NFC
?
Operational
IDscan Identify
Operational
GBG IDscan Identify
Operational
IDscan Identify
Operational
Activity History Verification (0395)
Operational
Identity Fraud Verification
Operational
Document Verification
Operational
Loqate
Operational
Capture V3
Operational
Capture V4
Operational
Verify
Operational
Loqate SaaS Platform
Operational
Email Validation
Operational
Phone Verification
Operational
Bank Verification
Operational
Geocoding
Operational
Everything Location
Operational
Find My Nearest
Operational
Account Section
Operational
AddressComplete
Operational
AddressComplete V4
Operational
Capture China
Operational
Verify China
Operational
Utilities Register - Gas
Operational
Utilities Register - Electricity
Operational
Store Finder - Geocoding
Operational
Store Finder - Geocoding Typeahead
Operational
Store Finder - Distances
Operational
Store Finder - Mapping
Operational
Store Finder – List Management
Operational
Loqate.com
?
Operational
GBG ProID
Major Outage
ProID - UK Credit Bureau (Advanced) (0395)
?
Operational
ProID - UK National identity Register (0245)
Operational
ProID - UK Landline (0106)
Operational
ProID - UK Mortality (0110)
Operational
ProID - International Sanctions & PEP (208/209)
Operational
ProID - ID Verification
Operational
ProID - Liveness Verification
Operational
ProID - UK Bank Account Validation (0231)
Operational
ProID - UK Bank Account Verification (0261)
Operational
ProID - On-Going Monitoring (0397)
Operational
ProID Portal v1
Major Outage
ProID Portal v2
Major Outage
GBG Loqate (Matchcode360) Platform
Operational
Loqate (Matchcode360) Email Validation
Operational
Loqate (Matchcode360) Landline Validation
Operational
Loqate (Matchcode360) Land Registry
Operational
Loqate (Matchcode360) Mobile Validation
Operational
Loqate (Matchcode360) Portal
Operational
Loqate (Matchcode360) Powersearch
Operational
Loqate (Matchcode360) REST API
Operational
Loqate (Matchcode360) SOAP API
Operational
Loqate for Australia and New Zealand (Harmony RightAddress)
Operational
Customer Portal
Operational
Address (ANZ)
Operational
Address (International)
Operational
Email Validation
Operational
Phone Validation (ANZ)
Operational
Company Lookup (AU)
Operational
Legacy RightAddress (ANZ)
Operational
Legacy Datasan (AU)
Operational
GBG User Admin
Operational
GBG Single Sign On (SSO)
Operational
GBG Single Sign On (SSO) - Investigate
Operational
GBG Single Sign On (SSO) - IDscan Enterprise
Operational
GBG Single Sign On (SSO) - ID3global
Operational
GreenID
Partial Outage
AU / NZ GreenID Production Environment
Operational
GreenID Admin Panel
Operational
GreenID Business Verification
Operational
DVS - Driver Licence (All States)
Operational
DVS - Australian Passport
Operational
DVS - Visa Verification
Operational
DVS - Medicare Card
Operational
DVS - Centrelink Concession Card
Operational
DVS - Citizenship Certificate / Registration by Descent
Operational
DVS - ImmiCard
Operational
DVS - ACT Birth, Marriage and Change of Name Certificates
Operational
DVS - NSW Birth, Marriage and Change of Name Certificates
Operational
DVS - NT Birth, Marriage and Change of Name Certificates
Operational
DVS - QLD Birth, Marriage and Change of Name Certificates
Operational
DVS - SA Birth, Marriage and Change of Name Certificates
Operational
DVS - TAS Birth, Marriage and Change of Name Certificates
Operational
DVS - VIC Birth, Marriage and Change of Name Certificates
Operational
DVS - WA Birth, Marriage and Change of Name Certificates
Partial Outage
ASIC Personal Name Search
Operational
Australian Claims Database
Operational
Australian Electoral Roll (AEC)
Operational
illion Australian Credit Header
Operational
Australian Tenancy File
Operational
Data Co-Op Database
Operational
FCS Public Number Directory
Operational
FCS NAD File
Operational
Working Visa - VEVO
Operational
NZTA NZ Drivers Licence
Operational
DIA - NZ Passport / Birth and Citizenship Documents
Operational
illion NZ Credit Header
Operational
NZ LINZ Property
Operational
NZ Directors and Shareholders
Operational
TINZ - Tenancy Information (NZ)
Operational
Experian Australian Credit Header
Operational
Experian NZ Credit Header
Operational
NZ Centrix Credit Header
Operational
ACI Red Shield Device ID
Operational
GreenID Business - Creditorwatch Source
Operational
DVS Hub - All Docs
Degraded Performance
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent)
Operational
FCS illion Data Sources
Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES
Operational
Watchlists - Standard
Operational
Watchlists - Premium
Operational
greenID Biometric
Operational
AU / NZ greenID Test Environment
Operational
AU Credit Simple
Operational
AusPost in store verification
Operational
Simple KYC Platform
Operational
greenID Hosted
Operational
GBG Alert
Operational
Super and Payroll - Superannuation data source
Operational
Super and Payroll - Payroll data source
Operational
ShareFile Directories
Operational
Australian Death Check (ADC)
Operational
NZ Personal Property Securities Register (PPSR)
Operational
Comply Advantage
Operational
Segmented Illion Credit Header Data (AU)
Operational
Segmented Illion Credit Header Data (NZ)
Operational
GreenID Biometric / Scan
Operational
AssureID Connect
Operational
IDV - US
?
Operational
IDV - FedRAMP
Operational
IDV - EU
?
Operational
IDV - AUS
?
Operational
ACAS - US
?
Operational
ACAS - FedRAMP
Operational
ACAS - EU
?
Operational
ACAS - AUS
?
Operational
Face Matching Service - US
Operational
Face Matching Service - FedRAMP
Operational
Face Matching Service - EU
Operational
Face Matching Service - AUS
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - FedRAMP
Operational
Passive Liveness Service - EU
Operational
Passive Liveness Service - AUS
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - FedRAMP
Operational
Ozone eMRTD - EU
Operational
Ozone eMRTD - AUS
Operational
Review Service - EU
Operational
GBG GO
Operational
2.0 - US
Operational
3.0 - EMEA
Operational
SAR - Suspicious Activity Report service
?
Operational
PEPs and Sanctions Screening
Operational
IDV - US
?
Operational
IDV - EU
?
Operational
ACAS - US
?
Operational
ACAS - EU
?
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG GO Platform
Operational
GBG Compliance
Operational
EDNA - US
Operational
EDNA - EMEA
Operational
SAR - Suspicious Activity Report service
?
Operational
PEPs and Sanctions Screening
Operational
IDV - US
?
Operational
IDV - EU
?
Operational
ACAS - US
?
Operational
ACAS - EU
?
Operational
Face Matching Service - US
Operational
Face Matching Service - EU
Operational
Passive Liveness Service - US
Operational
Passive Liveness Service - EU
Operational
Ozone eMRTD - US
Operational
Ozone eMRTD - EU
Operational
GBG Compliance APAC
Operational
Compliance platform
Operational
GBG Americas Support
Operational
Support Portal
?
Operational
Downloads Portal
?
Operational
AcuFill WebService
Operational
IdScan-MedicScan Connect
?
Operational
AcuFill Service
?
Operational
MedicScan Service
?
Operational
On Prem Licensing
Operational
AssureID Sentinel License Server
Operational
AcuFill Activation Server
Operational
GBG Detected
Operational
Detected Dashboard
Operational
Detected On-Boarding Portal
Operational
Detected API
Operational
Detected company processing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notification of Planned Supplier Maintenance - greenID - DVS - Centrelink Concession Card Mar 29, 2025 13:00-19:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Centrelink
Start Date and Time
30 March 2025 — 12:00AM AEDT
End Date and Time
30 March 2025 — 6:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 27, 2025 - 23:12 GMT
Document/s Affected
Centrelink
Start Date and Time
30 March 2025 — 12:00AM AEDT
End Date and Time
30 March 2025 — 6:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 27, 2025 - 23:12 GMT
Notification of Planned Third Party Supplier Maintenance - greenID - FCS illion Data Sources Mar 29, 2025 13:00-15:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
Services Impacted: FCS illion Data Sources
Environment: Production
Impact Start Time: Sunday 30th March 2025, 00:00 AEDT
Impact End Time: Sunday 30th March 2025, 02:00 AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 26, 2025 - 22:13 GMT
Services Impacted: FCS illion Data Sources
Environment: Production
Impact Start Time: Sunday 30th March 2025, 00:00 AEDT
Impact End Time: Sunday 30th March 2025, 02:00 AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 26, 2025 - 22:13 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - NSW BDM Mar 29, 2025 21:00 - Mar 30, 2025 14:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
NSW BDM
Start Date and Time
30 March 2025 — 8:00AM AEDT
End Date and Time
30 March 2025 — 11:59PM AEDT
Additional Information from DVS:
For scheduling purposes NSW BDM are providing an outage window from 8:00 AM to 23:59 PM; however, the actual outage is 'expected' to take place between 8:00 AM and 10:00 AM.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 26, 2025 - 23:34 GMT
Document/s Affected
NSW BDM
Start Date and Time
30 March 2025 — 8:00AM AEDT
End Date and Time
30 March 2025 — 11:59PM AEDT
Additional Information from DVS:
For scheduling purposes NSW BDM are providing an outage window from 8:00 AM to 23:59 PM; however, the actual outage is 'expected' to take place between 8:00 AM and 10:00 AM.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 26, 2025 - 23:34 GMT
Notification of Planned Supplier Maintenance - ID3global/0348 - Czech Republic Population Mar 29, 2025 22:00 - Mar 30, 2025 06:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier. During the dates/times specified, the service will be unavailable, and failures will occur for the below item checks.
Posted on Dec 20, 2024 - 14:12 GMT
Posted on Dec 20, 2024 - 14:12 GMT
Notification of Planned Supplier Maintenance - ID3global / UK Bank Account Verification (0261), UK Geo Affordability (0392), UK Consumer Affordability (403) and UK Geo Lifestyle (0322) Mar 30, 2025 00:00-08:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 27, 2025 - 11:38 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 27, 2025 - 11:38 GMT
Notification of Planned Supplier Maintenance - ID3global / UK Credit Header (0154/0155) and UK Credit Header (0154/0155) - Match level Advanced/Enhanced Mar 30, 2025 00:00-08:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 27, 2025 - 11:36 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 27, 2025 - 11:36 GMT
Notification of Planned Supplier Maintenance - greenID DVS Immigration Documents Mar 30, 2025 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Start Date and Time
31 March 2025 — 5:00AM AEDT
End Date and Time
31 March 2025 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 17, 2025 - 23:00 GMT
Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Start Date and Time
31 March 2025 — 5:00AM AEDT
End Date and Time
31 March 2025 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 17, 2025 - 23:00 GMT
Notification of Planned Supplier Maintenance - greenID - DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Mar 31, 2025 18:00-21:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Start Date and Time
Tuesday 1 April 2025 — 5:00AM AEDT
End Date and Time
Tuesday 1 April 2025 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 17, 2025 - 23:16 GMT
Document/s Affected
Citizenship Certificate * Immigration Card * Certificate of Registration by Descent * Visa
Start Date and Time
Tuesday 1 April 2025 — 5:00AM AEDT
End Date and Time
Tuesday 1 April 2025 — 8:00AM AEDT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Mar 17, 2025 - 23:16 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Apr 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:04 GMT
Posted on Feb 01, 2025 - 09:04 GMT
Loqate Maintenance - Phone Validation Apr 4, 2025 19:00-22:00 BST
Please be advised that GBG Support teams will be performing essential maintenance during this time. All Loqate services will continue to remain up and operational, however, customers may experience some minor disruption whilst this takes place. No action needed from customers.
Posted on Mar 21, 2025 - 12:10 GMT
Posted on Mar 21, 2025 - 12:10 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas May 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:05 GMT
Posted on Feb 01, 2025 - 09:05 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) May 11, 2025 01:00-06:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:48 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:48 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Jun 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:07 GMT
Posted on Feb 01, 2025 - 09:07 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Jun 7, 2025 21:00 - Jun 8, 2025 03:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 10:01 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 10:01 GMT
Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Jun 7, 2025 22:00 - Jun 8, 2025 04:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 16, 2025 - 09:33 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Jan 16, 2025 - 09:33 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Jun 29, 2025 01:00-06:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:49 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:49 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Jul 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:08 GMT
Posted on Feb 01, 2025 - 09:08 GMT
Loqate Maintenance - Utilities Register - Electricity & Gas Aug 1, 2025 00:00-08:00 BST
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Feb 01, 2025 - 09:09 GMT
Posted on Feb 01, 2025 - 09:09 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Sep 7, 2025 01:00-06:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:51 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:51 GMT
Notification of Planned Supplier Maintenance - ID3 Germany Financial (0251), Austria Financial (0252), Switzerland Financial Data (0253) Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 10:03 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 12, 2025 - 10:03 GMT
Notification of Planned Supplier Maintenance - ID3global -0251 - Germany Financial, 0252 - Austria Financial, 0253 - Switzerland Financial Sep 27, 2025 21:00 - Sep 28, 2025 03:00 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 27, 2025 - 10:00 BST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 27, 2025 - 10:00 BST
Notification of Planned Supplier Maintenance - ID3 Germany Schufa (0228) Nov 9, 2025 01:00-06:00 GMT
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:53 GMT
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 24, 2025 - 17:53 GMT